Customer Relationship Executive - Trichur, India - Gj Infotech (P) Ltd
Description
Identifying customer demands and requirements.- Developing plans to address customerspecific needs.
- Dealing with people of different backgrounds and temperaments.
- Solving customer issues and complaints.
- Planning strategies for customer care and conflict resolution.
- Crossselling products and services to the customer.
- Advising customers on costeffectiveness.
- Overseeing the activities of the sales team.
- Offering exceptional customer service to customers.
- Negotiating agreements with customers.
- Maintaining good relationships with customers.
- Approaching prospective customers to build rapport.
- Taking feedback from customers to ensure they are satisfied with the service.
- Adhering to all the rules and regulations of the company.
- Researching the competitors and devising plans accordingly.
- Staying updated with the latest ways to retain customers.
Requirements:
- Bachelor's degree in Business Administrator, Marketing or a relevant field.
- 3 years of experience working as a Customer Relationship Manager or a similar role in the Customer Servicedepartment.
- Demonstrate the ability to work in teams and independently.
- Excellent organizational and interpersonal skills.
- Outstanding oral and written communication skills.
- Good customer service skills.
- Exceptional negotiation and sales skills.
- Proficiency in Microsoft Office Tools.
- Sound knowledge of the company's products and services.
- Ability to maintain sensitive and confidential information.
- Excellent presentation skills.
- Ability to maintain a positive attitude.
- Exceptional people and problemsolving skills.
Fresher can also apply
Salary:
₹10, ₹20,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Trichur , Kerala: Reliably commute or planning to relocate before starting work (required)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- English (preferred)
Speak with the employer
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