International Customer Support Executive Voice - Chennai, India - Vendasta

Vendasta

Verified Company

Chennai, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job description

This role will have rotational week offs and night shift 7.30 PM to 4.30 AM IST to support Canadian business hours and will be an in-office role. Cab service will be provided.

The impact you'll have

Provide exceptional customer service and training to Vendasta's Partners
Utilize ticketing systems, such as Zendesk, to manage interactions with customers
Be diligent in finding answers and keeping clients updated on bugs and other inquiries
Be the expert in Vendasta's offerings—providing information, strategies, uses, and more to Partners
Maintain product knowledge and awareness of developments to brief Partners about releases and updates as necessary
Coordinate and pass along feedback from Partners to product development
Work with the Support onDemand team to develop plans and initiatives to drive Partner success and platform adoption
Perform troubleshooting of Vendasta products and services as necessary
Control traffic for Partners, ensuring all issues are passed off and dealt with accordingly

The value you'll bring

2+ years experience in International customer service/account management
Experience in customer support (considered an asset)
Superior written and verbal communication skills
A team player attitude
Ability to deal effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict
Organized and attentive to detail
Ability to read between the lines know how to answer the questions not being asked and identify opportunities
Actionoriented with strong organizational, analytical, and problemsolving skills