Associate - Customer Service - Gurgaon, India - Guardian Life Insurance Company

Guardian Life Insurance Company
Guardian Life Insurance Company
Verified Company
Gurgaon, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Description:

  • 100% of production time to be spent logged in on calls or web chat
  • Answer calls, chats & mails with an approach to deliver positive customer satisfaction
  • Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
  • Focus on First Call resolution & accurate research initiation
  • Maintain internal & client defined quality on calls
  • Understands and contributes positively in meeting client SLA's & targets
  • Adheres to Customer Service Attendance & Accountability policies
  • Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
Take complete ownership of self-learning & development


Qualifications:

  • Excellent verbal and written communication skills with least grammatical errors
  • Basic computer operating skills required (MS
  • Office Applications)
  • Appropriate Typing speed to be able to efficiently manage documentation during/post interaction

Location:

This position can be based in any of the following locations:
Gurgaon
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