Associate - Customer Service - Gurgaon, India - Guardian Life Insurance Company

Guardian Life Insurance Company

Verified Company

Gurgaon, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Description:

100% of production time to be spent logged in on calls or web chat
Answer calls, chats & mails with an approach to deliver positive customer satisfaction
Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
Focus on First Call resolution & accurate research initiation
Maintain internal & client defined quality on calls
Understands and contributes positively in meeting client SLA's & targets
Adheres to Customer Service Attendance & Accountability policies
Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently

Take complete ownership of self-learning & development

Qualifications:
100% of production time to be spent logged in on calls or web chat

Answer calls, chats & mails with an approach to deliver positive customer satisfaction

Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision

Focus on First Call resolution & accurate research initiation

Maintain internal & client defined quality on calls

Understands and contributes positively in meeting client SLA€s & targets

Adheres to Customer Service Attendance & Accountability policies

Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently

Take complete ownership of self-learning & development

Location:

This position can be based in any of the following locations:
Gurgaon