Customer Relation Executive(Royal Enfield) - Valancheri, India - MASS WHEELS AUTOMOTIVES PVT LTD (ROYAL ENFIELD)

MASS WHEELS AUTOMOTIVES PVT LTD (ROYAL ENFIELD)

Verified Company

Valancheri, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job description

Responsibilities and Duties
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Customer Feedback

Collects customer feedback
Plans corrective action with CRM**
Customer Complaint Management
One point of contact for customer complaints by receiving customer complaints
Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rdday feedback / 123 In Moment Score)
Ensure resolution of customer complaints
Tracking of all complaints and ensure closure and take feedback after closure until satisfied

Required Experience and Qualifications
-

Educational Qualifications:
Any Degree
-
Industry:Automobile [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail, Communications
-
Minimum experience: 1 year preferably in Automobile/customer relationship roles/ Freshers
-
Profile:Strong focus on customer experience management, adherence to processes and norms

-
Competencies:

Customer Relationship Management
Product Knowledge / Brand Insights
Analytical Skill.

Location:

- valanchery, Kerala (preferred)

Sex: female
Age:

Job Type:
Full-Time

Job Types:
Full-time, Walk-In

Salary:
₹8, ₹10,000.00 per month

Speak with the employer

Job Type:
Fresher

Salary:
₹8, ₹10,000.00 per month

Schedule: