- Creates Occupant Delight
- Has a natural hospitality-orientated communications acumen
- Embedded "Go To" trusted Workspace partner fostering all-level relationships
- Understands business traits/ cadence/ needs
- Deep Workspace & Surrounding area knowledge
- Shares observations regarding any misalignment to nudge behaviours (incl. data from Workspace Delivery team)
- Single Point of Contact for issues resolution & Workspace change within the premises
- Problem solves & Resets space on the fly
- Acts as basic "counsel" regarding space needs/options as per Workspace Standards
- Be part of a highly proactive, responsive, dynamic and agile team
- Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
- Escalate facilities issues to management team when necessary
- Consolidate feedback to management team regularly for ongoing improvement implementation
- Participate in ad-hoc projects when required
- Assist workspace experience manager in Pro-actively developing and managing Client relationships ensuring that expected service levels are achieved
- Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
- Deliver an exceptional quality of service to the Client, as reflected by Client feedback
- Actively recover feedback from the end user
- Report any concerns or patterns in employee feedback periodically to workspace experience manager
- Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
- Proactively manage the team to deliver Delight
- Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors
- Must be customer focused and be proactive in establishing customer relationships
- Responsible and accountable for all service request
- Ensure service deliverables are met with SLA and KPI
- Periodically review all reports and feedback to identify trends and bring changes
- Respond and close all service tickets and feedbacks within defined SLA
- Plan and execute employee engagement events in line with client expectations
- Communicate with users by consolidating feedback to ensure expectations are achieved
- Escalate facilities issues to management team when necessary
- Have periodic connects with all point of contact of different business to understand their perspective of service
- Work with all related parties on timely delivery of all services
- To undertake continuous floor inspections ensure cleanliness and maintenance is correct
- Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
- Continuous Improvement implementation
- Conduct data analysis report when necessary
- Ensure the delivery of all operational requirements as per the client scope of works across site
- Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency
- Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
- Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.
- Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
- Ensure data integrity of all systems across the Region and perform audits from time to time
- Oversee office premises and delivery of hospitality services for users
- Participate in ad-hoc projects when required
- Experience of 4 + years in hospitality – hotel & aviation Industry / Coworking spaces
- Proven ability to initiate and follow with improvement initiatives, create opportunities for efficiencies and process amendments
- Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
- Strong analytical, organization and administration skills
- Proficient in MS Office suite
- An added benefit would be a Bachelor's degree/ Degree in Hotel Management, business or other related field;
- Excellent communication verbal and written.
- Experience of leading a young millennial team
- Demonstrates proactive & professional approach to customer service and stakeholder engagement
- Has a natural hospitality-orientated communications acumen
- Ability to interact with a wide range of client staff, including senior levels
- Ability to manage conflict and balance between client and firm requirements
- Has a customer service oriented attitude
- Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
- Excellent planning & organizational skills to prioritize work and meet tight deadlines
- Proven ability to manage multiple and complex operational matters on a daily basis
- Capacity to deal with ambiguity and solve complex problems effectively
- Analytical, proven ability to solve problems using a quantitative approach
- Proven ability to employ holistic approaches and looks at long term solutions
- Natural communicator who enjoys engaging at all levels
- Creative mindset
- Self-motivated and confident
- Exhibits honesty & trustworthiness
- Open to new ideas & willing to challenge status quo
- Works well with diverse teams from various countries/cultures
-
Assistant Workspace Experience Manager-1
3 weeks ago
JLL Bengaluru, Karnataka, IndiaJLL supports the Whole You, personally and professionally. · Assistant Workspace Experience Manager · Work Dynamics · **What this job involves**: · Transforming to the Workspace Team of the future · Creates Occupant Delight · Has a natural hospitality-orientated communications ac ...
-
User Experience Designer 1
1 week ago
Adobe Bengaluru, IndiaOur Company · Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...
-
IT Recruiter with 1+ Years of Experience
5 days ago
Appmocx Pvt Ltd Bengaluru, IndiaLocation: Bangalore · Immediate Joiners · **Job Description**: · Objectives · - Consult with clients on overall hiring strategies and tailor your approach accordingly · - Build and develop your client portfolio, providing expert consultation to ensure repeat business · - Generate ...
-
SEO Executive 1 Year Experience
1 week ago
Sowparnika Projects and Infrastructure Pvt Ltd Bengaluru, Karnataka, India**SEO Executive**: · **Key Responsibilities**: · - Develop and implement SEO strategies: The SEO expert is responsible for developing and implementing effective search engine optimization strategies to improve website visibility and rankings in search engine results pages(SERPs). ...
-
Ca with 1-2 Years of Experience
2 days ago
Guru & Jana Chartered Accountants Bengaluru, India**Job Information**: · Industry · - AccountingWork Experience · YearSalary · - As per industry standardCity · - BangaloreState/Province · - KarnatakaCountry · - IndiaZip/Postal Code · Statutory Audit job profile: · - Strong communication skills, highly articulate and ability to d ...
-
SEO Executive 1 Year Experience
2 days ago
FUEGO Media Services Private Limited Bengaluru, Karnataka, IndiaSEO Executive: · We are looking for an experienced SEO specialist to join our team. SEO specialists are · responsible for improving a website's visibility and placement on search engines, with the · ultimate goal of increasing organic traffic.They conduct keyword research and ana ...
-
Appmocx Pvt Ltd Bengaluru, IndiaLocation: Bangalore · Immediate Joiners · **Objectives** · - Consult with clients on overall hiring strategies and tailor your approach accordingly · - Build and develop your client portfolio, providing expert consultation to ensure repeat business · - Generate new leads and clie ...
-
Receptionist Peenya female 1 Year Experience
2 weeks ago
The Unicorn People Bengaluru, India**Job description** · - Receiving and sending of courier · - Business trip arrangement - booking flights/ hotel for employees · - Car management for office employees · - Visitor management · - Office stationery and pantry management · - Daily office operations related to administ ...
-
Junior Architect with 0-1 Year Experience
1 week ago
ARCHIFACT STUDIO Bengaluru, IndiaWanted junior architects with 0-1 year of experience who are well versed in Auto Cad, Photoshop and Sketch up. V ray and Lumion knowledge will be appreciated. · **Job Types**: Full-time, Part-time, Regular / Permanent, Fresher · Part-time hours: 30 per week · **Salary**: ₹12, ₹18 ...
-
Accounts Executive with 1-2 Years Experience
2 weeks ago
Shivakumara Swamy & Associates Bengaluru, IndiaQualification: B Com with 1-2 years of experience · Work experience: Accounting/Tally, TDS, GST, BRS · Skills: Good hold on accounting, Excel and good communication · **Salary**: ₹15, ₹18,000.00 per month · Schedule: · - Morning shift · Ability to commute/relocate: · - Jayanagar ...
-
Iti & Dip Candidates 1 Years Experience
1 week ago
EmQos Bengaluru, IndiaShould have minimum 0.6 months to 2 years work experience in SME or MSME and understand SMT components. · **Salary**: ₹15, ₹185,000.00 per month · Schedule: · - Day shift · **Experience**: · - total work: 1 year (preferred) ...
-
Digital Marketing: Experience 1-2 Years
2 weeks ago
Unique Computers Bengaluru, India**Digital Marketing: Experience 1-2 Years (Female)** · **Please reach us on**: · **Ph: ** · **Venue**: · **Unique Computers** · HP World · No. 237,Unique Towers, · 17th Main, Freedom Fighters Colony, · Bangalore · **Land Mark Near Manjushree Kalyana Mantapa** · **Timings: Monday ...
-
Tele Caller: Experience 1-2 Years
2 weeks ago
Unique Computers Bengaluru, IndiaShould have the knowledge about social media sites - such as Face book, Twitter, LinkedIn, You Tube, Google+, Blogs, Pinterest, on page optimization, off page optimization, keyword research, Content creation, optimize site content, Blog, E-mail Marketing, SMS Marketing, Updating ...
-
Operations Manager-1
3 weeks ago
Commonwealth Bank Bengaluru, IndiaAt CommBank, we never lose sight of the role we play in other people's financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Regardless of where you · work ...
-
Accounts Executive with 1-2 Years Experience
2 weeks ago
Shivakumara Swamy & Associates Jayanagar, Bengaluru, Karnataka, IndiaQualification: B Com with 1-2 years of experience · Work experience: Accounting/Tally, TDS, GST, BRS · Skills: Good hold on accounting, Excel and good communication · **Salary**: ₹15, ₹18,000.00 per month · Schedule: · - Morning shift · **Education**: · - Bachelor's (preferred) · ...
-
zoechea wellbeing centre Bengaluru, Karnataka, India**JOB PROFILE** · Zoechea wellbeing centre is a unique Psychiatric and Wellness clinic for Children, Adolescents and Adults. We have an expert team of Psychologists that specialize in the treatment of mental health disorders and in diagnosing psychiatric conditions. · Our therapy ...
-
1 -2 Year Experiance Content Writer - B2B Saas
2 weeks ago
Blaash Gaming Solutions Private Limited Bengaluru, India**Content Marketing Associate Role** · **** · We are team working on the latest and greatest technology to build a World class SaaS-based Product for Customer Engagement. · We are also an insight-led technology platform that allows a marketer to understand and analyze user journ ...
-
Unique Computers Bengaluru, IndiaShould have excellent Communication - Written & Verbal, analyzing skills, able to multi-task, well versed with MS Office (Word, Excel, Power Point) and Internet Search. · - Work successfully in a team environment as well as independently and be flexible with working hours · - Ans ...
-
Site Merchandiser Brand Management-1
2 weeks ago
Target Karnataka, IndiaTarget is an iconic brand, a Fortune 50 company and one of America's leading retailers. · As Site Merchandiser in Site Merchandising, you will bring a category-specific e-commerce experience to life through core digital merchandising tactics. The scope of your role includes: · 1. ...
-
Site Merchandiser Brand Management-1
1 week ago
Target Karnataka, India**About us**: · Target is an iconic brand, a Fortune 50 company and one of America's leading retailers with over $100 Billion in revenue. · Right along with Target's distinctive retail brand, we are constantly improving and innovating our digital shopping experience. Site Merchan ...
Assistant Workspace Experience Manager-1 - bangalore, India - JLL
Description
Assistant Workspace Experience Manager
Work Dynamics
What this job involves:
Transforming to the Workspace Team of the future
Client/Stakeholder Management
Leadership / Staff Management
Operations Management
Sound like you To apply you need to be:
Ideal Experience
Critical Competencies for Success (with corresponding 'I am JLL behaviours')
Client Focus & Relationship Management – 'I Value my Customers'
People Management and Team Leadership – 'I am a Team Player'
Program Management & Organizational Skills – 'I am Proactive'
Problem Solving & Strategic Thinking – 'I am Innovative'
Other Personal Characteristics
Location:
On-site –Bengaluru, KAIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.