Associate, Client Success - Mumbai, India - Mindcrest Wellness Ventures Pvt. Ltd

Mindcrest Wellness Ventures Pvt. Ltd

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About Amaha

Founded in 2016, and built on the cumulative clinical experience of over 300 years, Amaha is an omni-channel platform that comes with a promise to make quality mental healthcare available to all those who are seeking it, so they can truly feel better, get better, and stay better.

Amaha's care platform deploys the latest evidence-based interventions in the field of psychology through our experienced network of 100+ mental health providers, complemented by cutting-edge technology and product design to build a stellar user experience.

We also partner with 100+ leading businesses including Fortune 500 companies like Abbott, American Express, Medanta, Cipla, InfoEdge & Godrej through our Emotional Well-Being Program.

With a global ranking of #1-2 on Play Store for self-help/self-care, the Amaha app was recognized as the Best App for Good in 2020 in India by Google Play.

Today, the Amaha app has a significant footprint across 500+ cities globally, transforming the lives of 4 million+ people.

Our co-founders, Dr.

Amit Malik and Neha Kirpal bring deep expertise in and experience of both the provider and user lens, along with successful entrepreneurial experiences globally.

Our core team comprises alumni from IIT, IIM, ISB, Wharton, St.

Xavier's, London Business School, and other top schools across the world, with significant experience in developing and delivering emotional wellness products to individual users and businesses.

About the Role
We are looking for a Client Servicing Associate to manage & nurture our existing corporate clients. As a client servicing associate, you will be our enterprise clients' first point of contact.

Long-term relationship building, working efficiently with your team & other teams, and striving to provide exceptional client service are the key tenets of this role.

The associate will be responsible for handling all client inquiries, concerns, and complaints in a professional & satisfactory manner.

The associate's responsibilities will also include collaborating with the relevant teams to address client needs and providing regular updates to all the internal stakeholders.

Key Responsibilities

Cultivating solid relationships with clients through the provision of exceptional service
Maintaining an accurate record of all existing clients & deliverables
Responding to client inquiries in a timely and professional manner
Managing all incoming data files from clients
Reviewing data for inconsistencies or anomalies & communicating with clients about data changes or requirements
Preparing detailed reports for management and other teams by analyzing and interpreting data
Liaising with internal crossfunctional teams to fulfill client expectations

Skills & Qualifications

Graduate from a reputed institution
0 to 3 years of relevant work experience
A userfirst mindset
Excellent verbal and written communication skills
High attention to detail
Ability to work independently and flexibly
Ability to work exceptionally in a team & work across diverse teams
Exceptional organizational skills
Drive to innovate & add value
Ability to work well under pressure and meet deadlines

What is it like working at Amaha?
The learning opportunities are limitless and we guarantee an exciting and transparent work culture.

You will get the chance to contribute to a thriving start-up providing mental health solutions to millions of Indians This includes:

Working on multiple exciting projects
The chance to work with real innovators and leaders in the field
Working in a supportive, collaborative, and entrepreneurial atmosphere
Working with people who believe in hard work, sustainability, and ownership
Being part of a work culture that is driven by creativity and excellence

Our team is (mostly) young, energetic, the best at what they do, and growing every day.

You will be working alongside people who are passionate about their work and can teach you skills across several domains and fields.

If you show exemplary commitment, dedication, ambition, and grit, you will likely be working here for a long time

This is a full-time role, based in Mumbai.

Salary:
₹25, ₹40,000.00 per month

Benefits:

Health insurance

Schedule:

Day shift

Application Question(s):

This is an onsite job based in Marol, Andheri East. Are you ok traveling daily to the workplace?
The budget for this role is 25 to 40K per month. Please confirm that you are ok with the range.
This job has alternate working Saturdays. Please confirm if you are ok with this.

Expected Start Date: 02/05/2023