Customer Support Executive - Hyderabad, India - RNIT Solutions
3 weeks ago
Description
Responsibilities:
- Understanding the products and services provided by the company.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Monitoring the performance of individual representatives.
- Maintaining records of each phone call for future reference.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Contributing the work to the company's knowledge base.
- Maintaining a healthy relationship with the clients.
Requirements:
- 10th Pass, Intermediate or Any bachelors required.
- Exceptional verbal and written communication skills.
- Fluent in Telugu & Hindi (Must).
- Good problemsolving abilities.
- Ability to meet deadlines and prioritize tasks.
- Excellent phone etiquette and active listening abilities.
Job Types:
Full-time, Regular / Permanent
Salary:
₹10, ₹13,811.36 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Provident Fund
Schedule:
- Day shift
- Morning shift
Ability to commute/relocate:
- Hyderabad, Hyderabad , Telangana: Reliably commute or planning to relocate before starting work (required)
Education:
- Secondary(10th Pass) (preferred)
Language:
- Hindi (preferred)
- Telugu (preferred)
Speak with the employer
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