Customer Care Associate - Pune, India - ESATISFY HR SOLUTIONS

ESATISFY HR SOLUTIONS
ESATISFY HR SOLUTIONS
Verified Company
Pune, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Customer Service JOB Description (Tech Mahindra, Pune)

We are Hiring For Customer Care Associate


A Customer Care Executive is the first point of contact for clients and consumers who works to ensure that customers are satisfied with the products, and services offered by the organization.

Qualification

  • HSC Passed can apply
Experience

Salary
- ₹22000CTC (16.5k in hand) and Incentive

Shift

  • Day for females till 9 pm/ Rotational for males
Location

  • Delta 1 Building, Gigaspace, Nagar Road, IT Park Internal Road, Viman Nagar, Pune
Roles and Responsibility

To resolve issues and queries of customers on call.

Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution

Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary

Follow communication protocols, rules, and policies

Interview mode - Face to face


Job Types:
Full-time, Regular / Permanent, Fresher


Salary:
₹15, ₹20,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Morning shift
  • Rotational shift

Supplemental pay types:

  • Joining bonus
  • Performance bonus
  • Shift allowance

Ability to commute/relocate:

  • Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (required)

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