- 6 to 12 years of relevant experience on Change Incident Problem CMDB Service request and knowledge management process
- Oversee the delivery of services to clients ensuring that they are provided in a timely and efficient manner
- Implement service management processes and strategies such as service level management incident management change management and problem management
- Serve as the primary point of contact for customers addressing any questions complaints or issues they may have
- Collaborate with various departments to ensure the delivery of high quality services
- Develop and maintain service level agreements SLAs with clients ensuring that all services are delivered according to these agreements
- Analyze service delivery metrics and performance indicators to identify areas for improvement
- Bachelor s degree in Business IT or a related field
- Strong understanding of service management principles
- Excellent communication and interpersonal skills
- Strong leadership and team management skills
- Ability to analyze data and identify trends and areas for improvement
- Proficiency in using service management software and other IT tools
- ITSM
- ServiceNow
- Incident Management
- 6 to 12 years of relevant experience on Change Incident Problem CMDB Service request and knowledge management process
- Oversee the delivery of services to clients ensuring that they are provided in a timely and efficient manner
- Implement service management processes and strategies such as service level management incident management change management and problem management
- Serve as the primary point of contact for customers addressing any questions complaints or issues they may have
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Technical Program Manager-7-10 years
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Andor Tech bangalore, IndiaBasic Qualifications: · • B.S. degree or equivalent · • 4+ years of technical program management experience within an engineering organization, with overall 7+ years in the industry. · Preferred Qualifications: · • Direct work experience in a technical program management capa ...
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2coms bangalore, IndiaThis is a remoteposition. · AboutClient · Ourclients are focussed on helping small businesses in Australiaremain competitive through Business Process Automation againstlarger players. We do this through cost effective solutions ofwhich Zoho One and the Zoho platform is a large ...
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Capgemini Bengaluru, IndiaJob Description · 6-8 years of experience in vulnerability management , with a strong focus on using Nessus for vulnerability scanning and assessment. · Extensive knowledge of common vulnerabilities and exposure (CVE) databases, vulnerability assessment methodologies, and industr ...
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Content Marketing Manager 4+ years, B2B SaaS
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EY bangalore, IndiaThe opportunity · We're looking for candidates who can work with us as Experience Management (EM) POC for assigned SET(s)/industry/sector teams to ensure timely execution of resource scheduling activities and deliver highest quality scheduling support while meeting deployment t ...
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CGI Bengaluru, India Full timePosition Description: · Position: Manager Consulting Delivery-Big Data Technologies · Experience: 12 to 18 years · Location: India – Bangalore · Position ID: J- · Your future duties and responsibilities: · Candidate should have hands on knowledge and experience on · •Data Gov ...
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Capgemini bangalore, India PermanentJob Description · SCCM hands on experience of SCCM Infrastructure · Design Implementation and Support Implementation of SCCM in product environment · Maintaining SCCM environments with over systems Staging testing and deployment of Applications Packages Staging testing and d ...
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Capgemini Bengaluru, IndiaJob Description · SCCM hands on experience of SCCM 2012 Infrastructure · Design Implementation and Support Implementation of SCCM 2012 in product environment · Maintaining SCCM 2012 environments with over 50000 systems Staging testing and deployment of Applications Packages Sta ...
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NTT DATA bangalore, IndiaTitle: Client Partner - Cloud Sales/ Managed Services Sales · Experience: 5-10 Years of Sales experience in Cloud /Hybrid IT or Multi-tower Infra services outsourcing / Application services / Managed services. · Location: Bangalore · Work format: Full time work from office ro ...
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CGI Bengaluru, IndiaPosition Description: · Position: Manager Consulting Delivery-Big Data TechnologiesExperience: 12 to 18 yearsLocation: India – BangalorePosition ID: J- · Your future duties and responsibilities: · Candidate should have hands on knowledge and experience on · •Data Governance and C ...
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Cisco Bengaluru, India`Who we are ...Here at · Webex CPaaS Solutions · (part of Cisco), our vision is to help organizations adopt mobile technologies, so they can engage better with their customers in the digital world. With deployments in 60 countries, processing billions of digital touch points per ...
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Cisco bangalore, IndiaWhat You'll Do · As an IT Engineer, you will assist Cisco in growing and driving new business models across the enterprise. In Supply Chain IT, our vision is to enable an adaptable Supply Chain for operational precision and to power Cisco's growth. We do this through flexible se ...
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Pega Lsa
3 weeks ago
CGI Bengaluru, IndiaPega LSA with 10 + years of experience · Allier savoir et faire · Alors que la technologie s'inscrit au cœur de la transformation numérique de nos clients, nous savons que les individus sont au cœur du succès en affaires. · Lorsque vous rejoignez CGI, vous devenez un conseiller d ...
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Python Automation Tester
3 weeks ago
CGI Bengaluru, Karnataka, IndiaAutomation Testing with 5 + years of experience · **Allier savoir et faire** · Alors que la technologie s'inscrit au cœur de la transformation numérique de nos clients, nous savons que les individus sont au cœur du succès en affaires. · Lorsque vous rejoignez CGI, vous devenez un ...
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Fhi - Databricks Engineer 2
3 weeks ago
CGI Bengaluru, Karnataka, IndiaMid / Snr level: 5- 8 years · The opportunity is to build the data lake for their global website project and we will have a pretty aggressive deadline. We will need Databricks engineers to begin with. · Location is preferably Bangalore other location also fine. · Looking for any ...
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Cisco Bengaluru, IndiaBusiness Analyst - 4-6 years of experience in order management/ invoicing/ claim audits. Responsibility involves assessing claims, gathering supporting evidence, deciding on the validity of claim and help resolve claim queries · JOB DESCRIPTION · Why You'll Love Cisco · Everyt ...
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QA Functional Tester
4 weeks ago
Riverforest Connections Bengaluru, India**Core responsibilities**: · We ideally wanted Calypso TMS (Treasury Management) functional testing experience but that?s a rare skill so we are open on functional front. · **Required skills**: · - 4-6 years of Functional testing experience in Banking domain and Calypso TMS (Trea ...
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Imanage Support
4 weeks ago
Riverforest Connections Bengaluru, India**Job Details** · - 6+ years of total experience · - 2 Years exp supporting and administering document management system, ideally iManage. · - Create or modify or update workspace and folders in iManage · - Develop and maintain knowledge ownership of iManage implementation and ex ...
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SAP Hana Fin Fscm
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NetConnect Private Limited Bengaluru, India_**Experience Requirements**:_ · - Total Years of Experience: 8-12 years · - Relevant Years of Experience: 4+ years in S/4 HANA FSCM · - **Skills Required**:_ · - FSCM end-to-end implementation on S/4 HANA · - Credit Management · - Cash and Liquidity Management · - **Good to Have ...
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LTIMindtree Bengaluru, IndiaJob Role: CyberArk Privileged Management C4 Job Description: Please capture the detailed JD Looking for Privileged Management profiles having 12-15 years of relevant hands-on experience in Privileged Identity Management Privileged Access Management. Hands on experience on integra ...
incident management| 6 to 9 years - bangalore, India - Capgemini
Description
Job DescriptionThe Service Management Specialist will be responsible for managing the delivery of services to clients ensuring that services are provided in a timely and efficient manner while maintaining high levels of customer satisfaction
This role requires a strong understanding of service management principles excellent communication skills and the ability to lead a team Responsibilities
Qualifications
This role requires a strong understanding of service management principles excellent communication skills and the ability to lead a team Responsibilities
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