Customer Care Executive for Fashion E-commerce - Mumbai, India - Roopkala

Roopkala
Roopkala
Verified Company
Mumbai, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

About Us:


Roles And Responsibility

  • Executive will be required to answer queries on Whatsapp chat, call, video, Facebook and Instagram DMs and comments, Google My Business
  • Responding promptly to customer inquiries.
Resolve customer complaints via calls/chat

  • Handling customer orders, returns, exchanges
  • Also involved in handling shipment bookings and order dispatch.
  • Good customer handling skills.


  • Excellent English

  • Both verbal and written communication skills. This is very important.
  • Ability to communicate correctly and clearly with customers.
  • Prior experience/education in fashion required, since we are dealing with Indian ethnic wear.

Salary:
₹15, ₹22,000.00 per month


COVID-19 considerations:
All executives are required to wear a mask at all times. Ensure hand sanitisation and Covid-19 safety protocols while in office


Salary:
₹15, ₹20,000.00 per month


Schedule:

  • Day shift

Experience:


  • Ecommerce: 1 year (preferred)
- total work: 1 year (preferred)
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