Customer Relationship Executive - Kolkata, India - innofied

innofied

Verified Company

Kolkata, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Job Information:

Industry

Communicating with customers through various channels.

Ensure customer satisfaction and provide professional customer support.
Guiding new customers through the onboarding process.
Acknowledging and resolving customer complaints in a timely manner by coordinating with relevant stakeholders.
Ensuring compliance for internal and external projects.
Record and document customer interactions in a clear and organized manner.
Possessing excellent product knowledge to enhance customer support.

Requirements:

Requirements:

Strong written and oral communication skills is a must.
Proficiency in MS Office / Google suite, with working knowledge of CRM platforms
Proficiency in maintaining CRM and creating timebased reports.

Must Haves:

Benefits:

About Innofied:

Innofied Solution is a 10 years old technology product and services company. We are a team of 100+ fulltime members working from 2 development centres in Kolkata and Pune. We are a London and Sydney based company as well and we have sales offices in the US, UK and Australia. We are in this industry since 2012, and have worked with over 1000 clients from various locations around the work and helped them improve their product experience, create a better strategy, raise funds, and increase user acquisition by providing a mix of creativity, great product experience and technology innovation. We have subsidiary AllRide Apps, which specifically deals with AIdriven Smart transportation and logistics solutions. Innofied, the parent company deals with tech product development.

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