Customer Service Chat Representative - Andheri, Mumbai, Maharashtra, India - infinzi

infinzi
infinzi
Verified Company
Andheri, Mumbai, Maharashtra, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
As a chat agent, you'll be responsible for providing quick, effective customer service through live chat


Some key duties include:
Greeting customers when they initiate a chat session

Asking questions to understand the customer's issue

Providing accurate answers to customer questions

Troubleshooting technical issues or problems with orders

Explaining products, services, and policies clearly

Calmly dealing with upset or angry customers

Using pre-written responses or knowledge base to answer common queries

Escalating complex issues to specialized teams

Suggesting alternative solutions if unable to resolve an issue

Closing chat sessions politely once the issue is resolved

Logging details of each chat interaction properly

Staying updated on new products, services, and company policies

Meeting chat response time and customer satisfaction targets


Job Types:
Full-time, Permanent


Salary:
₹250, ₹400,000.00 per year


Schedule:

  • Day shift
  • Fixed shift

Application Question(s):

  • Where do you stay?
  • How many years of experience do you have?
  • What is your current CTC?
  • What is your expected CTC?
  • What is your notice period?

Work Location:
In person


Speak with the employer
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