Nct for Edr - Bengaluru, India - Deutsche Bank

Deutsche Bank

Verified Company

Bengaluru, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

**Job Title
-
Non-Corporate

EDR

**Location

Bangalore**
Role Description:
What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above

Your key responsibilities:

For the delivery of high standards of client service, at the same time ensuring that all internal (eg Risk) and external (eg Compliance) standards requirements are met in full, utilizing a combination of onshore and offshore resource managed as a single global COB team.
Ensure appropriate escalation policies exist and are followed. Work collectively with offshore management, develop and maintain a motivated and professionally trained staff, ensuring appropriate capacity panning, adherence to and improvement in performance and quality standards and appropriate career development.
Chair regular meetings with the business and compliance to facilitate good communications and resolve KYC remediation issues within the organization for the varying business areas which are supported by COB.
Provide leadership, support, guidance and coaching to the team.
Ensure key stakeholders are kept informed of the progress and challenges and escalating issues where appropriate.
Optimal management of resources, facilitating cross training, ensuring appropriate coverage to maintain throughput.
Working in a pressurized, timesensitive environment.
Perform quality checks to ensure that defined guideline is adhered.
Monitor process service delivery and ensure accomplishment of targets in adherence to SLAs
Ensure adherence to standards, procedures and identify risk mitigants wherever there is a control issue
Effectively manage risk and foster an environment where team is fully aware of Operational Risk management
Work closely with other internal teams to ensure top of the line service to clients
Prioritize tasks and ensure adherence to timelines for completion of activities
Initiate and lead change management initiatives within the team
Assist with recruitment and training process
Supervise and manage development of team members
Ensure structured upward & downward communication
Conduct objective setting sessions, performance appraisals, provide feedback & coaching for all team members
Ensure performance and efficiency of staff meet or exceeds expectation standards
Cross train available resources to ensure 100% backup within the areas under control
Support in preparing of MIS required for management decision making
Should be adept in spotting trends (in data points) and analyze the same for further action

Your skills and experience:

Effective communication skills to be able to manage relationships with clients virtually.
Able to cope well under pressure and meet deadlines
Eye for detail and willingness to question current state practices
Independent, selfmotivated and a team player.
Ability to use sound judgment to determine due diligence quality and if meets regulatory standards.
Excellent verbal and written communication skills
Strong time management, organizational, planning and followup skills; ability to multitask effectively
Strong analytical and problemsolving skills.
Strong interpersonal skills: ability to partner with internal partners and leverage internal resources
Excellent attention to detail.
Positive 'can do attitude
Strong capacity to assimilate other stakeholders' perspectives and fast learning abilities
Proactive and business orientation with proven ability to prioritize and manage conflicting demands
Ability to assess stakeholder needs to improve customer experience and showing resilience under pressure and providing best in class solutions

- **Willingness to work in shifts

How we'll support you

Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs

About us and our teams
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation.

We build talented and diverse teams to drive business results and encourage our people to develop to their full potential.

Talk to us about flexible work arrangements and other initiatives we offer.