IT Coordinator - Mumbai, India - Wilhelmsen

Wilhelmsen

Verified Company

Mumbai, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Who you are:

As the IT Coordinator - AMB & APAC you are responsible to deliver a professional global IT support service locally, as part of a global team.

This Function reports to IT Manager AMB & APAC. This position is part of a global shared service organization and works in close cooperation with all GBS teams.

Your key responsibilities will include:

End User Training identify needs, arrange trainings, and liaise with IT Communication and Training manager through online and physical training courses.
Local Contracts follow up with local vendor, identify needs and renewal cycle, liaise with BA & VM
Local Deskside Support: Assist 1st Line support team if or when required, identify recurring issues/ problems and automation opportunities and report to IT Support Delivery Manager
Monitor user satisfaction scores, identify improvement potential.
Ensure all incident and request registered in global helpdesk system is handled according to GBS SLA/ GSM principles and guidelines.
Advice on IT investment Budget
Provide accurate reporting as required.
Act within the corporate governance policy

Accountabilities

Order and secure facilities, equipment & supplies required to provide services.
Resolution of Incidents reported to 2nd Line support.
Follow up & conclusion of Incidents escalated to 2nd Line and 3rd Line.
Follow up and report on business unit request task and IT project status.
Area IT support and operations according to Service Level Agreements
IT infrastructure in accordance with GBS policies and guidelines.
Area end user satisfaction of helpdesk services
AOP deliveries related to IT.
Compliance with GBS policies and guidelines

Required experience and skills:

Graduate IT or Business Administration or relevant industry experience.
Excellent written and spoken English skills and ability to understand & convey complex IT scenarios.
Service minded attitude and ability to communicate with all levels within the business.

What do we offer:

Our structured processes, good systems, development culture, and possible international career is some of our benefits that we can offer to you.

We are recognized by our employees and stakeholders for our high level of compliance, which makes our environment a good place to work.

Sounds interesting? If you see yourself fitting into this role, please let us know why the role interest you.

Work Location:
Nariman Point, Mumbai, India