International Customer Service - Indore, India - Cenus Consulting
Description
We're Hiring for International Chat Process
**Job Profile
- Customer Support Associate (Chat Process)**
Job Location - Indore (M.P.)
Skills Required:
- Excellent Communication Skills In English.
- Comfortable Working in Rotational Shifts.
- Undergraduates with 1 year of experience, Graduates, Post Graduates can apply.
Responsibilities:
- Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
- To deliver service & resolution experience to all the customers
- Successfully resolve customer queries through CRM & Knowledge Base
- Document in detail all interactions with customers
- Effectively articulate information to customers
- Educate customers on products. Help customers to be successful
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
- Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS
Salary Offered: 23k - 32k CTC per month
Feel free to contact us for any query
-
Cenus Consulting
Ph:
Salary:
₹23, ₹32,000.00 per month
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
- Shift allowance
Ability to commute/relocate:
- Indore,
Madhya Pradesh:
Reliably commute or planning to relocate before starting work (required)
Language:
- English (required)
Speak with the employer
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