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    Customer Relationship Management Specialist - Ahmedabad, India - Exela Technologies

    Exela Technologies
    Exela Technologies Ahmedabad, India

    2 weeks ago

    Exela Technologies background
    Banking / Loans
    Description

    Job Title: Senior Customer Service Executive

    Duration: Full Time

    Notice Period : Immediate Joiner to 15 days max

    Salary : Upto 7LPA fix + Travel Allowance

    • We are looking for a Senior Customer Service Executive to build and preserve trusting relationships with our customers. We'll rely on you to find ways to outperform our competition and maintain our company's positive image.
    • To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
    • Ultimately, you'll maintain strong relationships with our company's clients to boost our brand and profits in the long-run.

    Responsibilities

    • Understand customer needs and develop plans to address them
    • Identify key staff in client companies to cultivate profitable relationships
    • Resolve customer complaints quickly and effectively
    • Forward upselling and cross-selling opportunities to the sales team
    • Promote high-quality sales, supply and customer service processes
    • Aim to preserve customers and renew contracts
    • Approach potential customers to establish relationships
    • Gain solid knowledge of competitors
    • Requirements and skills
    • Proven experience as a Client Relationship Manager
    • Knowledge of customer relationship management (CRM) practices
    • Experience in sales or customer service is preferred
    • Problem-solving attitude
    • Excellent communication skills
    • Aptitude for fostering positive relationships
    • Teamwork and leadership skills
    • Customer-oriented mind-set
    • BSc/BA in Business Administration or similar field

    Experience:

    • 2-4 years' minimum experience of working in a multinational / Banking / NBFC / Credit Rating organization / M&A / Investment Banking, Consultancy or Research Firms in a Client Relationship, Sales, BD, Key Account Management roles.
    • Must have worked in an international / domestic cross functional team. Coordinating and getting the work done.
    • Preferred experience from banking, credit rating agencies, Credit assessment etc.
    • Graduate or a Post-Grad with excellent communication (English) skills.
    • Smart, Pro-active, Presentable personalities desired.
    • Should have good exposure to MS Office tools etc.
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