Call Center Agent - Chennai, Tamil Nadu, India - Dr Mohan's Diabetes Specialities Centre
Description
Job Roles & Responsibility:
- Fixing appointments and enquiry visit conversion
- Telephone etiquette with call quality adherence
- First Call Resolution (FCR) of enquiry calls
- Average wait time of patients during the call (Call holding)
- Call transfer rate
- Customer call frequency
- Ensure all the calls are answered properly without getting missed out
- Quality parameters followed as per SOP's
- Feedback from the patients and their satisfaction
Job Types:
Permanent, Full-time, Fresher
Salary:
₹15, ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Yearly bonus
Education:
- Higher Secondary(12th Pass) (preferred) any Graduation
Experience:
- Tele sales: 1 year (preferred)
- Total work: 1 year (preferred)
Language:
- Malayalam, Telugu, Hindi (preferred)
- 91
Job Types:
Full-time, Permanent
Salary:
₹15, ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Morning shift
- Rotational shift
Supplemental pay types:
- Yearly bonus
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- Technical support: 1 year (preferred)
Language:
- Hindi (preferred)
Ability to Relocate:
- Chennai,
Tamil Nadu:
Relocate before starting work (required)
Work Location:
In person
Speak with the employer
- 91
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