- Audit calls/interactions/transactions for aligned Teammates
- Coach Teammates for performance improvement (campaign specific)
- Report performance for an aligned span on a daily/weekly/monthly basis
- Provide inputs and basis audits for briefings and training which need identification
- Partner with Team Leaders (TLs) in leading team meetings for metrics improvement
- Participate in strategic projects for the campaign/LOB
- Identify and escalate any potential quality issues per defined process
- Isolate and report defects; verify defect fixes
- Suggest process/system improvements based on common customer concerns
- Accomplish other responsibilities assigned by management
- Drive quality initiatives, contests and campaigns for the assigned span
- Be updated on knowledge and serve as SME for the campaign/LOB
- Graduate of any course (preferred)
- At least one-year of work experience as a Quality Analyst (preferred)
- Basic skills in Excel or Google Sheets
- Problem-solving skills
- Familiarity with the application of basic quality tools, such as cause and effect, histogram, correlation, and others (preferred)
- Has strong customer centricity
- Can assertively provide constructive feedback
- Has good written and verbal communication skills
- Thinks logically
- Can manage conflicts
- Pays strong attention to detail
- Can work with minimal supervision
- Demonstrates initiative and good judgment
- Can work on multiple projects and is versatile
- Can establish and maintain effective working relations with a wide variety of individuals
- Can work with a diverse team
- Has a Continuous Improvement mindset
- Demonstrates clear thought process
- Articulates clearly
- Exercises conscientiousness and diligence
- Demonstrates assertiveness
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Quality Analyst
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Hexaware Technologies Navi Mumbai, IndiaJob Specification: · Work Experience: Have been a Quality analyst for at least 2 years in similar role, Telecom is preferred, call center environment is a must. · Qualifications: Graduate. · Job Duties/Responsibilities: · Providing active feedback to agents through Call/ID & gen ...
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TaskUs Navi Mumbai, India Full time· Quality Analyst (India)What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good c ...
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Testbook navi mumbai, India Full timeResponsibilities : · Monitor calls and provide feedback to BDs · Uses quality monitoring data management system to compile and track performance at team and individual level · Provides actionable data to various internal teams as needed. · Conducts weekly sync with BDMs to h ...
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TaskUs navi mumbai, IndiaAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fas ...
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Hexaware Technologies navi mumbai, IndiaQuality Analyst- Sales (Domestic Voice ). · Roles and Responsibilities : · Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time · Implementing Qualit ...
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Hexaware Technologies Navi Mumbai, IndiaQuality Analyst- Sales (Domestic Voice ). · Roles and Responsibilities :Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available timeImplementing Quality Monitori ...
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TaskUs Navi Mumbai, IndiaAbout TaskUs: · TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fa ...
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Quality Analyst- Customer service
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Quality Analyst- Customer service
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Hexaware Technologies navi mumbai, IndiaQuality Analyst- Customer service (Domestic Voice ). · Role Specifications: · Graduate with 3+ years of experience · • 24/7 shifts with 1 rotational off · • On paper, 1+ years' experience as a Quality Analyst and, over all. · • The candidate should be from the customer service vo ...
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Quality Analyst- Customer service
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Hexaware Technologies Navi Mumbai, IndiaQuality Analyst- Customer service (Domestic Voice ). · Role Specifications: · Graduate with 3+ years of experience · • 24/7 shifts with 1 rotational off · • On paper, 1+ years' experience as a Quality Analyst and, over all. · • The candidate should be from the customer service vo ...
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NMIMS mumbai, IndiaQuality Assurance Analyst is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accur ...
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Quality Analyst
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Fashion TV India mumbai, IndiaGreetings from FASHIONTV INDIA Fashion TV is now looking for: · QualityAnalyst · CompanyOverview: · Fashion TVIndia is a leading Fashion company committed to deliveringtopquality products and · services to our valuedcustomers. We take pride in our dedication to excellence a ...
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Quality Analyst
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NMIMS Mumbai, IndiaQuality Assurance Analyst · is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical acc ...
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Quality Analyst
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Fashion TV India Mumbai, IndiaCompanyOverview: Fashion TV India is a leading Fashioncompany committed to delivering topquality products and services toour valued customers. We take pride in our dedication to excellenceand continuous improvement. As we continue to grow and expand weare seeking a skilled and mo ...
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Quality Analyst
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HDFC securities Mumbai, IndiaEnsure agreed sample size is taken up for monitoring · Manage monitoring count for low scoring execs · Evaluation to be taken up basis parameters set for that particular unit · Categorization of the execs basis quality scores and accordingly set the sample size · Ongoing feedbac ...
Quality analyst - Navi Mumbai, India - TaskUs
Description
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
As a Quality Analyst, you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met.
Roles and responsibilities:
Technical skills and qualifications:
Soft skills:
Personality traits required:
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL .