-
Analyste Support 1
3 weeks ago
Michelin Pune, IndiaAnalyste Support 1 · - Job Description · - The position is a global role and is responsible for L2 support activities around Directory Services. An individual is responsible for designing the solutions, evolve the current services to meet business requirements, maintaining and im ...
-
Support Analyst
3 weeks ago
PRGX Global, Inc Pune, India Full timeJob Description Title Support Analyst Area GSS-AP Primary Responsibilities May perform administrative tasks Excel / Access, etc. · Conduct duplicates and statements review · Must be able to participate and learn duplicate and statements claim concept for a single client ...
-
Support Analyst
3 weeks ago
NCS Group Pune, IndiaAre you looking for value-adding and impactful work? · Do you want to make a difference with your expertise? · With us, you'll be able to make it happen. · NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and soluti ...
-
Support Analyst
3 weeks ago
NCS Group Pune, IndiaAre you looking for value-adding and impactful work? · Do you want to make a difference with your expertise? · With us, you'll be able to make it happen. · NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and soluti ...
-
Support Analyst
3 weeks ago
PRGX Pune, India Full timeBack to search results Job Description TitleSupport Analyst AreaGSS-AP Primary Responsibilities May perform administrative tasks Excel / Access, etc. · Conduct duplicates and statements review · Must be able to participate and learn duplicate and statements claim concept for a ...
-
Support Analyst
1 week ago
NCS Group Pune, IndiaAre you looking for value-adding and impactful work? · Do you want to make a difference with your expertise? · With us, you'll be able to make it happen. · NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and soluti ...
-
Support Analyst
1 day ago
MICHELIN pune, IndiaSupport Analyst - SOS · KEY EXPECTED ACHIEVEMENTS · • Incident Management Ø Identifies impact and validates priority. Ø Provides technical and functional analysis Ø Provides the solution to users. Ø Identifies and communicates potential workarounds. Ø Informs users on the statu ...
-
Technical Support Analyst
3 weeks ago
NorthStar HR Consultants Pune, IndiaJob Title - Technical Support Analyst Job Location - Baner, Pune, Maharashtra Domain - Security About Client - Our client is on a mission to make security possible. By combining the power of a Security Operations Platform, with security expertise, their customers have increased v ...
-
Sr Analyst, IT Support
3 weeks ago
TransUnion LLC Pune, India Full timeWhat We'll Bring: · What We'll Bring: · At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation – we're consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone curr ...
-
PLM Support Analyst
3 weeks ago
MICHELIN Pune, IndiaPLM Support Analyst · Main expected skills: · First experience on 3D Experience or other PLM tool (could be academic) · Motivation to support Michelin tire developer for at least next 3 years. · A first experience on support or on Dassault solution would be appreciated. · Main a ...
-
Netsuite Support Analyst
2 weeks ago
CallTek Pune, IndiaAs a Netsuite Support Analyst at Staff4Me, you will be responsible for providing technical support and troubleshooting assistance to end-users utilizing the Netsuite ERP system. · You will work closely with both technical and non-technical teams to resolve issues, answer question ...
-
Salesforce Support Analyst
2 weeks ago
Staff4Me Pune, IndiaAs a Salesforce Support Analyst at Staff4Me, you will play a vital role in providing technical support and troubleshooting assistance to end-users utilizing the Salesforce CRM system. You will work closely with both technical and non-technical teams to resolve issues, answer ques ...
-
Netsuite Support Analyst
2 weeks ago
Staff4Me Pune, IndiaAs a Netsuite Support Analyst at Staff4Me, you will be responsible for providing technical support and troubleshooting assistance to end-users utilizing the Netsuite ERP system. You will work closely with both technical and non-technical teams to resolve issues, answer questions, ...
-
Application Support Analyst
3 weeks ago
Xplor Pune, India Full timeCompany Description · At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. · We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and gro ...
-
Technical Support Analyst
3 weeks ago
DXC Luxoft Pune, India permanentMandatory Skills Description : · - Ideally 3+ years of hands-on experience with support background across multiple operating systems · - Working knowledge of software tools or platforms such as Microsoft Azure, Autosys, BigPanda, and IPcenter · - Good knowledge of Windows Server ...
-
Technical Support Analyst
2 weeks ago
IntegriChain Pune, India Full timeJob Description · Position Details · Respond to functional queries and workaround for production bugs. · Perform a root cause analysis for application issues reported by the customer. · Collaborate with other product teams/stakeholders to ensure timely resolution of customer issu ...
-
Technical Support Delivery Analyst-
2 weeks ago
Workday India Private Limited Pune, India Full timeAbout the Role · As a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product ...
-
Technical Support Delivery Analyst
1 week ago
Workday India Private Limited Pune, IndiaAbout the Role · The Workday Technical Support team is looking for an experienced support analyst who is excited about SaaS and helping customers solve complex problems. This is a customer facing role that works closely with our product development and support analyst teams to he ...
-
Technical Support Delivery Analyst
3 weeks ago
Workday India Private Limited pune, IndiaAbout the Role · The goal of our Integrations Support team is to ensure Workday delivers an excellent user experience. You'll be part of a group of experts that support one another and foster a learning environment. Every member of the team understands that open collaboration an ...
-
Analyst, Customer Support Operations
3 weeks ago
TransUnion LLC pune, India Full timeWhat We'll Bring: · Global Delivery is responsible for the delivery of products to customers in support of client marketing campaigns, account risk management, and depersonalized analytical data requests. · As a Analyst on the Implementation team, you will play a key role ensur ...
Senior Product Support Analyst - Pune, India - Simplify Healthcare
Description
Level 1 and Level 2 Technical Senior Support Analyst for the web-based products. Candidate should be highly experienced in providing excellent customer service and problem escalation/resolution.Experience:4 – 9 years of experience in a Product technical support environment
Primary Job Functions:
Provide Level 1 and Level 2 support to end user requestsProvide troubleshooting and technical support via phone, web-based tools and emailAdvise customers regarding the product's proper use and address specific user issuesDuring problem escalations, act as a liaison between customers and Level 3 supportCandidate should assist the customers during deploymentsWill be responsible for providing support according to priority level of incident or priority tickets, as per severity of escalation and Service Level Agreement ( SLA )Proactive in nature, identifying problems in advance and looking for continuous service improvement opportunitiesCreate clear and concise knowledge (FAQ) documents, SOPs and ensure maintenance of the same.
Handling the status calls on daily basis and to track the progress according to the scheduled project plan.Troubleshooting, Application Problem Solving with good communication coordinating with stakeholders and understanding requirements.
Define/Adhere to processes and ownerships for cross functional services like Demand Management and Configuration-Release-Security management.
Preparing the analysis document by studying the challenges facing by IT organizationProviding apt solutions to client requirements and implementation in co-ordination with IT teamsMetrics handling for managing application health (MTTR, MTBF, etc.)Collection of requirements regarding the new enhancements and documentation.
Co-ordinate setup of DEV/QA/UAT environmentsCo-ordinate with IT teams for timely delivery of the work items with the highest qualityPerform staff scheduling level 1/2 support during normal business hours and on-call supportsPreparing and Reviewing understanding document with Customer and getting sign off.
Required Skills:
Good understanding of either Angular, Asp.
Net Core, C#, Kubernetes technologies and/or software development using MS SQL Server, Cosmos dB with 1-2 years hands-on coding expertiseAbility to understand web-application functionalities, customizations, browser & resolution support, responsiveness.
Solid experience in problem analysis and resolution of software problemsProven ability to function in a self-directed environmentMust excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for successInnovative thinker who is positive, proactive, and readily embraces changeAbility to handle clients professionally during all interfacesStrong written and verbal communication skillsCandidate should be ready to work in 24x7 rotational shiftsShould have significant experience in Production Support environment managing L1 and L2 activitiesKnowledge or certification in ITIL processes is desirableExposure to agile delivery environment is desirable.
Work closely with development team
