- 6+ years of customer support engineering experience, providing technical support for software and environment issues for enterprise software applications: SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or Cornerstone.
- You have experience with ERP web service integrations (SOAP, WSDL, XML)
- You demonstrate proficiency in troubleshooting complex technical issues and recommend solutions.
- You understand object-oriented and relational model concepts
- You're a confident communicator (verbally and in writing), who collaborates effectively with users at all levels and varying technical ability
- You're passionate about problem-solving and have strong analytical skills
- You love to learn and can effectively absorb new technology and features
- You are a team player who will build relationships across the organization and company to continue improving the way we serve our customers.
- You are a self-starter with the ability to work autonomously to find workarounds and solutions, but know when to ask for help.
- You recognize that a finely tuned sense of urgency in relation to customer and leadership expectations is vital
- You're accustomed to the pressure related to resolution timeframes and conflicting/competing priorities that require multi-tasking
- You demonstrate initiative, flexibility and provide complete follow through on areas of responsibility. Location/ Work Hours:
-
Service Delivery Analyst
2 weeks ago
Jobs for Humanity pune, IndiaJob Description · Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Associate's Degree Travel Percentage : · 0%Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work o ...
-
Technical Support Delivery Analyst-
1 week ago
Workday India Private Limited Pune, India Full timeAbout the Role · As a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product ...
-
Interface Delivery Analyst II
1 week ago
Global Payments Asia-Pacific India Private Limited Pune, India Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...
-
Technical Support Delivery Analyst
2 weeks ago
Workday India Private Limited Pune, India Full timeAbout the Role · As a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product ...
-
Technical Support Delivery Analyst
4 days ago
Workday India Private Limited Pune, IndiaAbout the Role · The Workday Technical Support team is looking for an experienced support analyst who is excited about SaaS and helping customers solve complex problems. This is a customer facing role that works closely with our product development and support analyst teams to he ...
-
Service Delivery Senior Analyst
2 weeks ago
F337 Deutsche India Private Limited, Pune Branch pune, India Full timeDescription · The "Global Real Estate" (GRE) division manages all services related to buildings, workplaces and logistical services within the Deutsche Bank Group. · This includes the search for new locations, the negotiation and management of rental agreements, the planning a ...
-
Technical Support Delivery Analyst-
1 week ago
Workday India Private Limited Pune, IndiaAbout the RoleAs a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product de ...
-
Interface Delivery Analyst II
1 week ago
Global Payments Pune, IndiaEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...
-
Interface Delivery Analyst II
3 days ago
Global Payments Asia-Pacific India Private Limited Pune, IndiaEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...
-
Technical Support Delivery Analyst
4 days ago
Workday India Private Limited Pune, IndiaAbout the Role · Workday is looking for a · Reporting & Analytics Customer Support Analyst · with a passion for customer service, report design and data analysis. The ideal candidate brings a thorough understanding of reporting frameworks, financial statements, and performance me ...
-
Technical Support Delivery Analyst
2 weeks ago
Workday India Private Limited pune, IndiaAbout the Role · Workday is looking for a Reporting & Analytics Technical Support Analyst with a passion for customer service, report design and data analysis. The ideal candidate brings a thorough understanding of reporting frameworks, financial statements, and performance metr ...
-
Technical Support Delivery Analyst
2 weeks ago
Workday India Private Limited pune, IndiaAbout the Role · Workday is looking for a Reporting & Analytics Customer Support Analyst with a passion for customer service, report design and data analysis. The ideal candidate brings a thorough understanding of reporting frameworks, financial statements, and performance met ...
-
Technical Support Delivery Analyst
2 weeks ago
Workday India Private Limited Pune, IndiaAbout the RoleWorkday is looking for a · Reporting & Analytics Customer Support Analyst · with a passion for customer service, report design and data analysis. The ideal candidate brings a thorough understanding of reporting frameworks, financial statements, and performance metri ...
-
Technical Support Delivery Analyst
1 week ago
Workday India Private Limited Pune, IndiaAbout the RoleThe Workday Technical Support team is looking for an experienced support analyst who is excited about SaaS and helping customers solve complex problems. This is a customer facing role that works closely with our product development and support analyst teams to help ...
-
Service Delivery Senior Analyst
1 day ago
F337 Deutsche India Private Limited, Pune Branch Pune, India· The "Global Real Estate" (GRE) division manages all services related to buildings, workplaces and logistical services within the Deutsche Bank Group.This includes the search for new locations, the negotiation and management of rental agreements, the planning and implementation ...
-
Service Delivery Analyst
1 month ago
FIS Global Pune, India OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Associate's Degree Travel Percentage : · 0%re you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most chal ...
-
THE BANK OF NEW YORK MELLON CORPORATION pune, IndiaBring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or ...
-
BNY Mellon Pune, IndiaBring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or ...
-
BNY Mellon pune, IndiaBring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or ...
-
Technical Support Delivery Analyst
1 week ago
Workday India Private Limited Pune, IndiaAbout the RoleAs a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product de ...
Technical Support Delivery Analyst - pune, India - Workday India Private Limited
Description
About the Role
The goal of our Integrations Support team is to ensure Workday delivers an excellent user experience. You'll be part of a group of experts that support one another and foster a learning environment. Every member of the team understands that open collaboration and cross-functional teamwork are vital to being successful in supporting our customers. Someone on the team once described our mission as "solving a beautiful puzzle" and we take pride in doing so.
About You
Basic Qualifications
Other Qualifications
This position is based in the Workday Pune office. Candidates must be willing to self-relocate to Pune. Candidates will be expected to work from the office at least 50% of the time. The Analyst will be on a shift rotation schedule alternating between the early and late shifts. Typical schedule is either Shift 1(8am-5pm) or Shift 2(11am - 8pm IST). The Analyst is also expected to participate in our 24x7 support global coverage plan that includes Weekend as the need arises
Technical Support Delivery Analyst professionals in Pune
-
Mrunal Sanwatsarkar
Senior Business Analyst
-
neeraj lalwani
Mulesoft Developer and Tester
-
Ishan Shaikh
Data Analyst
-
Shubham Gade
IT Analyst
-
Umesh Khiste
Application Support Engineer
-
Rahul Gautam
Project Management Analyst | PMO