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    Associate Technical Specialist - Bengaluru, India - Microland

    Microland
    Microland Bengaluru, India

    3 weeks ago

    Microland background
    Description
    Required Skills
    Technology | IT Certifications | Microsoft Certification | Microsoft Visual Studio Software Testing Fundamentals
    Technology | Collaboration Platform | M365 Build

    Education Qualification :
    Engineer - B.E / B.Tech / MCA

    Certification Mandatory / Desirable :
    Technology | IT Certifications | Microsoft Certification | Microsoft Visual Studio Software Testing Fundamentals


    Details:
    Will be responsible for overseeing messaging functions in an organization, such as email and instant messaging.

    The role holder must have the ability to own and resolve incidents end-to-end and work closely with other technical support teams to drive email related issues to resolution.


    1. Being responsible for Operational Systems Management and Preventative Maintenance - to include proactive monitoring, system checks, SOD Reports
    2. Assisting with Messaging transformation activities messaging infrastructure services to the cloud and other initiatives
    3. Operate in a global team to support the global Messaging estate.
    4. Work closely with the Desktop, Wintel, Platform, network engineers and Project Managers
    5. Support end users during mailbox migration and assist with their end point issues.
    6. Ensure successful migration and smooth transition for end users and handle all related activities, process (Changes, Request, and Incidents).
    7. Engage with the wider organizational support teams in the management and resolution of major incidents and problem.
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