User Research Professional e Level 14448 Bangalore - Bengaluru, India - Sampoorna Computer People

Sampoorna Computer People
Sampoorna Computer People
Verified Company
Bengaluru, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Summary

  • Experience:
Years

Location:
Bangalore

  • Designation:
User Research Professional E Level 14448 Bangalore

Degree:
BE-Comp/IT, BE-Other, BTech-Comp/IT, BTech-Other

  • Educational Level:
Graduate/Bachelors

Industrial Type:
IT-Software/Software Services

Functional Area:
IT Software - Application Programming / Maintenance

Key Skills:
User Research

Job Post Date:
Wednesday, April 19, 2023


Company Description

  • Our Client is a leading FTSE Company with a profitable turnover of more than 20 billion pounds. They are the world's most established communications company, employing around 100,000 people in 170 countries around the world.
  • Their principal activities include:
Networked IT services globally

  • Local, national and international telecommunications services
  • Broadband and internet products and services
  • Converged fixed/mobile products and services


They are known globally as a major technology player - pioneering the digital advances that are shaping and driving the information age,helping people create, collaborate and communicate better than ever before.


  • Specialties: Telephony, Networking, Cloud Services, Unified Communications
  • About this role
  • A User Researcher in our is accountable for the user research thinking and strategy that supports our squads to craft world class experiences.
  • Working within the corporate units division you'll be accountable for providing the team with bestinclass insight to ensure the teams design the best experiences for our colleagues.
  • User Researchers within OUR CLIENT enable the team to understand and solve user needs related to products and services.
  • OUR CLIENT Digital have committed to a 'Build, Measure, Learn' approach to User-Centred Design. User research is a crucial part of delivery, and you will ensure appropriate user research support is provided at each of those stages.
  • We help run research to give designers, product owners & engineers inspiration about how products should work in digital. We help run continual research before/during & after it's been made to evaluate whether it's doing what we intended with users.
  • You will have the following responsibilities


  • User Research

  • Supporting the adoption of multiple user research methods by all product teams, initially running the user research process, but enabling a capability approach over the longer term (on appropriate methods when possible), to allow scaling of research activities across the large amount of product teams
  • Implementing the research strategy
  • Setting direction from findings back into the wider Digital strategy (working with other research and insights teams when appropriate)
  • Collating and joining up
  • Responsible for collating findings and ensuring learning activities are not duplicated. Responsible for enabling sharing of research findings across your digital business unit


  • Implementing findings

  • Responsible for ensuring research is providing actionable recommendations for continuous improvements to products


  • Internal improvements

  • Supports both generative and summative digitally focused research. Continuously improving the practice and deployment of user research across the Digital team
  • You'll have the following skills & experience
  • Experience across B2B and/or B2C research
  • Stakeholder management & influencing
  • Behavioural science & psychology approach a relentless empathetic curiosity about people and their behaviour. Indepth social and human centred observational research methods
  • Qualitative user research & usability testing discovering issues and user needs through regular qualitative learning, using a wide range of research methods including moderated labbased and unmoderated testing
  • Quantitative behavioural analysis feeding data & analytics into the qualitative process to drive further understanding of users' actions
  • Formative and summative user research activities including exploratory methods, interviews, ethnographic studies, mental modelling, card sorting, etc
  • Behavioural science approach of the digital team members running research sessions, fully involving and upskilling others on research activities knowledge & abilities
  • Running the lab facilities and capability enabling large scale daily user research
More jobs from Sampoorna Computer People
See all jobs of Sampoorna Computer People