Customer Support Associate - Mumbai, Maharashtra, India - Oracura Solutions Pvt Ltd

Oracura Solutions Pvt Ltd
Oracura Solutions Pvt Ltd
Verified Company
Mumbai, Maharashtra, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Key Responsibilities:

-
Customer Assistance:


  • Assist customers with product/service navigation, concerns, and issue resolution.
-
Problem Resolution:


  • Identify and assess customer needs for swift and effective issue resolution.
  • Collaborate with other departments to escalate and resolve complex problems.
-
Product Knowledge:


  • Stay updated on product features, updates, and improvements.
  • Provide clear and accurate information about our products/services.
-
Communication:


  • Communicate with customers in a friendly and professional manner.
  • Keep customers informed about the status of their inquiries and resolutions.
-
Documentation:


  • Maintain accurate records of customer interactions and transactions.
  • Compile reports on customer feedback and recurring issues for continuous improvement.
-
Customer Feedback:


  • Gather customer feedback and share insights with the team for product/service enhancement.
-
Qualifications_:


  • Bachelor's degree
  • Previous experience in customer support, call center, or related field preferred.
  • Excellent verbal and written communication skills.
  • Strong problemsolving abilities and a proactive attitude.
  • Patience and empathy when dealing with customers, especially in challenging situations.
  • Basic understanding and willingness to learn about our products and services.
-
ONLY NAVI MUMBAI CANDIDATES CAN APPLY_


Pay:
₹18, ₹25,000.00 per month


Benefits:


  • Leave encashment
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Application Question(s):

  • Do you stay in Navi Mumbai?
  • Can you join immediately?

Education:


  • Bachelor's (preferred)

Experience:


  • Customer service: 1 year (preferred)
- total work: 2 years (preferred)


Language:


  • English (preferred)
  • Hindi (preferred)
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