Cru - Chennai, Tamil Nadu, India - Standard Chartered

Standard Chartered

Verified Company

Chennai, Tamil Nadu, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job:
Retail Banking

Primary Location:
Asia-India-Chennai

Schedule:
Full-time

Employee Status:
Permanent

Posting Date: 18/Feb/2024, 9:54:40 PM

Unposting Date:
Ongoing

The Role Responsibilities

Job Role
Handle Customer Complaints and give quick / prompt resolution to the client.

Key Responsibilities

Handle Customer Complaints and give quick / prompt resolution.
Handle customer Business Client Calls / Issues quickly and effectively and end to end resolution (if applicable).

Strategy

To be good and analytical.

Business

Contact centre complaints resolution Unit.

Processes

Risk Management

Operational Risk

Regulatory and Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the team to achieve the outcomes set out in the Bank's

Conduct Principles:
[Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Any UG degree with basic Contact centre experience.

Role Specific Technical Competencies

Clear communication skills (Verbal and written)
Ability to use positive language
Effective listening and Logical thinking
Taking responsibilities and adaptability
Time management

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other.

We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to _drive commerce and prosperity through our unique diversity_, together with our brand promise, to be _here for good_ are achieved by how we each live our _valued behaviours_.

When you work with us, you'll see how we value difference and advocate inclusion.

Together we:
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Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
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Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
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Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
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Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
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Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
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Flexible working options based around home and office locations, with flexible working patterns
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Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
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A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
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Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.