Site Reliability Engr - Bengaluru, India - Itron
Description
Our client is looking for a NOC Engineer to help provide 24x7x365 support for the networks, systems andcontinuing the development of foundational systems and processes on which the NOC is based. We are seeking a
the early stages of establishing a similar NOC environment
Roles and Responsibilities:
- Staff the 24x7 Network Operations Center on various shifts
- Respond to alerts/alarms according to standard operating procedures
- Respond to escalations from Customer Service (Tier 1 & 2) or Customer NOCs
- Track all issues in a ticketing system
- Help define and document operations Methods & Procedures (M&Ps) for the Network Operations
- Implement and strictly follow change management procedures and systems
- Manage and maintain the ITRON Monitoring Systems (these report on the status and performance of
- Liaising with 3rd party suppliers if required, handling escalation through to resolution).
- Participate in a 24x7 callout Rota as & when required.
- Assist with the development of business processes and systems to establish and measure Key
would include a Network Management System (NMS), Trouble Ticket System (TTS) and Change
Management System (CMS).
- Passionate about making customers happy
- Able to collate and interpret data from various sources.
- Ability to assess faults, prioritize, respond and escalate accordingly.
- Capable of multitasking, good time management and prioritization of workload.
- Excellent work ethic high output (i.e. 20+ tickets a day) and attention to detail
- Schedule flexibility with ability to work nonstandard business hours and shifts and be included in regular
sick, etc.).
Required Experience
- Degree from a recognized college or university, with a bachelor's degree in computer science, information
CCNA/CCNP, RHCT, etc.) may substitute for the required education.
skills.
- Must have experience with UNIX/ Linux based operating systems, Virtual deployments (VMWare) and
- Excellent analytical, problemsolving and technical troubleshooting skills.
- Strong verbal and written communication skills; ability to remain composed and professional in stressful,
- Good understanding on ITIL and Service Management concepts
- Highly motivated, selfstarter with a positive attitude and strong initiative to face the challenges of a very
- Familiarity of smart grid and electrical utilities a plus
Technical competence:
- Solid understanding and practical use of TCP/IP and related Internet protocols. IPv6 experience is a plus.
- Network troubleshooting and analysis. Experience working on Cisco router/switch/firewall platforms;
- Experience with wireless/RF networking technologies is desirable.
- Middleware and Application support a must
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