Customer Care Professional - Gurgaon, India - Amex

Amex

Verified Company

Gurgaon, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

You Lead the Way. We've Got Your Back

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services.

The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement.

GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives.

Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex's reputation for trust, security, and service.

We back our colleagues with the support they need to thrive, professionally and personally.

That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.- Responsible for contacting merchants for disputed transaction pertaining to business travel accounts.- Maintenance of accounts and payment reconciliation on a monthly basis.- Also they do preventive work to avoid future overdues with accounts that have a high exposure.

- Dispute management- Card Maintenance- Payment Reconciliation

Qualifications:

Graduate
Min. 1 Year experience in card services.

American Express is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.