Service Coordinator - Chennai, Tamil Nadu, India - Simplyfyd Solutions
Description
Designation :
- Service Coordinator
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Location :
- Chennai
Experience :
- 3 years
Job Description for Regional Service Coordinator
-
Role/Job ResponsibilitiesTake care of warranty & AMC services & support activities.
- Daily & monthly attendance of South Branches to HO.
- Analyze & Close Pending service calls report & send to HO.
- Prepares and analysis reports for internal approval
- Assessing the service needs of clients and linking them to the appropriate stakeholders.
- Ensure adequate, timely & costeffective services.
- Monitor the quality of all services being provided and identify areas that need improvements.
- Open to close calls closely loop.
- Managing timely material requirements of customers.
- Coordination with internal & external team within timeline.
- Ensure customer complaints & queries are met urgently.
- Follow up with courier for timely delivery.
- Participate in regular meetings.
Requirements:
- Service oriented and selfmotivated, consistently performing with a high sense of urgency
- Strong record keeping and analytical skills. Ability to handle pressure
- Preferred experience with service industry.
- Excellent written and verbal communication and an ability to establish and maintain relationships with partners, attorneys, finance staff, clients, and third party vendors.
- Strong customer satisfaction / skills knowledge
Experience:
Min 3 years of professional work experience as a service coordinator
Industry Type:
IT Services & Consulting
Employment Type:
Full Time
Working days:
Monday to Saturday (2nd & 3rd Saturday half day)
Job Types:
Full-time, Permanent
Salary:
Up to ₹25,000.00 per month
Schedule:
- Day shift
Work Location:
In person
Speak with the employer
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