Customer Support Executive Voice - Chennai, India - Vendasta

Vendasta

Verified Company

Chennai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

This role will have rotational week offs and night shift 7.30 PM to 4.30 AM IST to support Canadian business hours and will be an in-office role. Cab service will be provided.

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Responsibilities

Provide fast and effective communications with Partners, Clients and Vendors
Educate partners and clients on the Marketing Services products and processes
Keeping track of completed and pending work within our task management platform
Provide world class customer service for our partners and their clients
Maintain product knowledge and awareness
Work with local businesses regularly to improve their online presence
Conduct onboarding calls with local businesses to gather information and execute the services ordered
Work with local businesses to assess and implement a digital marketing strategy
Coordinate and pass along feedback from Partners on product development suggestions, escalating issues as necessary
Create and speak to reports outlining fulfilled services and proof of performance
Create and publish social media content for many businesses in a variety of verticals
Coordinate feedback from partners on product suggestions

Skills and Qualifications

1+ years experience in customer service Voice and Chat
Digital marketing experience for local business
Proficient knowledge of social media (Twitter, Facebook, etc.)
Excellent written and verbal communication skills
Exceptional organizational skills and attention to detail
Ability to work independently as well as collaborate within a team
Independent decision maker; Can take calculated risks and deal with ambiguity
Takes initiative to improve processes and try new things
Ability to work independently with mínimal supervision within a strong team environment
A technical aptitude and an ability to learn new processes quickly

Would Be A Plus

Experience in web design, usability and content optimization is an asset
Proficiency with WordPress and experience with Adobe creative suite (Photoshop, InDesign) is an asset
Knowledge of the Digital Advertising industry must be able to speak to campaigns performance and navigate through the platforms
Experience running Digital Advertising campaigns on platform an asset (Facebook, Google, YouTube, Display network, LinkedIn etc)
Knowledge of Google Analytics and metrics analysis an asset

About Vendasta

So what do we actually do? We create an entire platform full of digital products & solutions that help small to medium-sized businesses (SMBs) have a stronger presence online through digital advertising, online listings, reputation management, website creation, social media marketingand much more Our platform is used exclusively by channel partners, who sell products and services to SMBs, allowing them to leverage us to scale and grow their business.

We're trusted by 65,000+ channel partners, serving over 6 million SMBs worldwide