Customer Support Representative - Banashankari, Bengaluru, Karnataka, India - hirebloc

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hirebloc
Verified Company
Banashankari, Bengaluru, Karnataka, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Position Title:
Customer Support in domestic process


Department:
Customer Support


Location:
banashankari stage 2


FRESHERS CAN APPLY WITH HINDI

HINDI IS MANDATORY

Job Type:
Full-time


Job Summary:


Key Responsibilities:

-
Customer Interaction:


  • Ensure a high level of customer satisfaction through timely and accurate resolution of issues.
-
Product Knowledge:


  • Develop a deep understanding of our products and services to effectively assist customers.
  • Stay updated on product changes, updates, and new features.
-
Problem Resolution:


  • Identify and analyze customer problems, troubleshoot issues, and provide appropriate solutions.
  • Escalate complex issues to the appropriate department for resolution.
-
Documentation:


  • Maintain accurate and detailed records of customer interactions, transactions, and resolutions.
  • Provide feedback on common customer issues to improve product or service quality.
-
Collaboration:


  • Work closely with other departments to ensure a seamless customer experience.
  • Provide insights and feedback to the product development team based on customer interactions.
-
Customer Education:


  • Educate customers on the use and benefits of our products.
  • Provide guidance and training as needed.
-
Feedback Handling:


  • Collect and document customer feedback.
  • Contribute to the continuous improvement of customer support processes.

Salary:
₹14, ₹16,000.00 per month


Schedule:

  • Day shift
  • Monday to Friday

Education:


  • Secondary(10th Pass) (required)

Language:


  • Hindi (preferred)

Ability to Commute:

  • Banashankari, Bengaluru, Karnataka (required)

Ability to Relocate:

  • Banashankari, Bengaluru, Karnataka: Relocate before starting work (required)

Work Location:
In person


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