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Medical Receptionist - Gurgaon, India - Arunodaya Deseret Eye Hospital

Arunodaya Deseret Eye Hospital

Verified Company

Gurgaon, India

1 month ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

We are looking for a friendly and efficient Hospital Receptionist to be the welcoming face of our healthcare facility.

As the first point of contact for patients and visitors, you will play a critical role in creating a positive and organized environment while ensuring smooth reception and administrative operations.

Duties and Responsibilities:

Patient Reception:
Greet and assist patients and visitors with a warm and professional demeanor, ensuring a positive first impression.

Appointment Scheduling:
Manage appointment bookings, cancellations, and rescheduling, ensuring optimal patient flow and mínimal wait times.

Patient Registration:
Register new patients, verify and update existing patient information, and maintain accurate electronic health records.

Insurance Verification:
Verify patient insurance information, explain coverage, and assist in processing insurance claims.

Billing and Payments:
Collect co-payments, process payments, and provide billing information to patients as required.

Visitor Assistance:
Direct visitors to patient rooms, medical offices, and various hospital departments, ensuring they reach their destinations without confusion.

Safety and Security:
Maintain the security of the reception area, issue visitor badges, and monitor access to restricted areas.

Administrative Support:
Assist in administrative tasks such as data entry, document filing, and maintaining office supplies.

Patient Comfort:
Offer amenities to patients in the waiting area, ensuring a comfortable and pleasant experience.

Patient Feedback:
Collect and document patient feedback and concerns, forwarding them to the appropriate department for resolution.

Qualifications and Experience:

High school diploma or equivalent (Associates degree or relevant certification is a plus)

Proven experience as a receptionist or in a customer service role, preferably in a healthcare setting

Strong interpersonal and communication skills

Excellent organizational and multitasking abilities

Salary:
₹8, ₹20,000.00 per month

Benefits: