F & B Captain (Hotel Experienced Only) - Bengaluru, India - De Mandarin

De Mandarin
De Mandarin
Verified Company
Bengaluru, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Have to report to F & B manager / reporting manager on time & shift directed by your HOD
- responsible for receiving the guests, taking orders, and serving food and beverages to guests. The person also carries out after dining activities like presenting the bill and sending off the guests.
- identifies and solves customer inquiries and problems. You interact with customers or end users to process orders, offer assistance with complaints, or provide information on the company.
- ensure the cleanliness of the food service area such as dining tables, sideboards, trolleys, counters, etc. as per the organisational standards.
- ensure welcome drinks and snacks are served to the guests, if applicable.
- present the menu card to the guests.
- ask the guest about their food or beverage preference.
- decline orders for unavailable items in a pleasant manner.
- upsell food items and new beverages or high selling products to ensure profitable transactions for the organisation.
- ensure the dishes are served in the correct sequence as per standard procedures (e.g. starters, beverage/alcoholic beverage, main dishes, dessert etc.)
- ensure the correct dish is served along with the appropriate cutlery to a guest where multiple orders have been placed.

  • Well versed with SOP on order taking, serving, and delivery standards etc.
- storage and maintenance procedure for cutlery, condiments, and other dining accessories.
- details of items available on the menu, especially the specials for the day.


Kindly note your job responsibility is not restricted to above mentioned points only.

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