Ab Initio Admin - Chennai, Tamil Nadu, India - Cognizant
Description
Primary Skillset :
Abinitio Admin, Data Fabric, Meta data Hub, Express IT and Query IT
Secondary Skillset :
Linux, Shell scripting, ansible and SQL.
- Strong knowledge in Ab Initio Co>ops, EME, Conduct>It, Express >IT, Control Center, MHUB, Query>IT, Authorization Gateway, other Ab Initio products from admin standpoint
- Experience in Ab Initio code release and code promotion from the development environment to test and production environments.
- At least 3+ years relevant Ab Initio Administration experience in managing & supporting Ab Initio ETL infrastructure environments, within any operating system
- Familiar with Ab Initio Co>Operating system and other Ab Initio web products installation/configuration/upgrades, Multi-File system design and configuration.
- Project creation setup for new project requirements and creating required data directories.
- Ab Initio server key renewals for the Ab Initio servers, knowledge in GDE/Server keys.
- Experience in Abinitio BIOS key setup for abinitio servers.
- Installation of Abinitio server software.
- Experience in Abinitio server's OS upgradation activities.
- Experience in using the script as well as Ab initio air commands for code promotion process.
- Maintenance of EME technical repository.
- Knowledge of abinitio environment parameters.
- Experience in UNIX commands and shell scripting & AIR commands and Mcommands.
- Proficient with Multi-File System techniques.
- Knowledge of High Availability (HA) and Disaster Recovery (DR) options.
- Ready to support critical failures at any time.
- Experience in decommissioning the servers.
- Experience in setting up the new server environments and migration.
- Experience in cloud migration setup.
- Experience in Cloud connection, GCP Connection setup with Ab Initio.
Roles & Responsibilities:
- Oversee the daytoday operations of the Technical Support Team
- Act as a senior lead who will drive customer satisfaction through customer support
- Act as a mentor and provide oversight, coaching, and training to technical support staff
- Be the point of contact when it comes to technical escalations
- Record and track team SLAs and workflows
- Manage and report on all incoming technical support inquiries
- Assist in the creation of the team KPIs as well as monitor and report on results
- Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner
- Work to create any relevant support material for the team
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