Customer Care Executive - Malappuram, India - KCM APPLIANCES PVT - Impex

KCM APPLIANCES PVT - Impex
KCM APPLIANCES PVT - Impex
Verified Company
Malappuram, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Managing a team of representatives offering customer support.

  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.

Job Types:
Full-time, Permanent


Salary:
₹8, ₹12,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Quarterly bonus
  • Yearly bonus

Education:


  • Diploma (preferred)

Experience:


  • Technical support: 1 year (required)
- total work: 1 year (required)

  • Customer service: 1 year (required)

Language:


  • Hindi (required)
  • English (required)
  • Tamil (required)
  • Kannada (required)

Ability to Commute:

  • Malappuram, Kerala (preferred)

Ability to Relocate:

  • Malappuram, Kerala: Relocate before starting work (preferred)
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