Customer Care Executive for Beauty Company - Noida, India - Oxygen Magnesium Private Limited
Description
Role Details:
Title:
Customer Relationship Specialist
Department:
Customer Experience
Division:
E-commerce
Location:
Noida, NCR
Working Mode:
Work From Office
General Description:
This role requires strong knowledge of understanding as well as handling customer queries & providing resolution towards building an engageable customer journey.
Job Responsibilities:
- Understand customer queries & expectations & providing real time solutions
- Ensure customer satisfaction and reduce escalation by providing realtime solutions to customer queries.
- Handling customer queries through various different platforms, such as: Phone, Email, Chat, WhatsApp, Social Media.
- Outbound calling as per the requirements of the work.
- Working closely with different teams, like Operations, Marketing, Product, Growth & other important teams.
Qualifications / Skills:
- Minimum 23 years of proven customer service experience (voice, nonvoice, social media)
- Excellent communication skills both written and verbal.
- Coming from a strong B2C customer handling background with an ability to create a better customer journey.
- Ability to think of longterm solutions and not short term fixes.
- Ability to multitask, work under pressure and meet deadlines
Salary:
₹18, ₹25,000.00 per month
Schedule:
- Morning shift
Supplemental pay types:
- Performance bonus
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