Customer Service Assistant - J. P. Nagar, Bengaluru, Karnataka, India - Accrete Globus Technology
Description
COMPANY PROFILE
Accrete Globus Technology is an India-based SAAS-product company that is involved in the Development and Marketing of 6Orbit - A Cloud-based process automation tool.
CALLING TEAM
- Handle incoming calls from clients reporting issues on their ERP system or requesting new features to be added.
- Experience handling customer service calls in an international BPO will be an added
- Need to assign tickets, understand issues and resolve them on calls and follow up with
- Need to be adaptive to frequent process updates and must be a fast learner with a zeal for finance related topics
- Should be able to comprehend and understand issues by self without much intervention
Requirements:
- Need to have at least 1 -2 years of experience in an International BPO (inbound / outbound) with more emphasis on customer service.
- Experience in ERP systems would definitely be an added advantage. Knowledge of taxes ,
- Should have excellent communication and written skills in English and Hindi along with any of the following regional languages as well - Tamil / Telugu / Kannada / Malayalam / Marathi
- Need to be able to be available on calls for longer bouts in a day
- Should have a go-setter attitude and should be bold on calls
- Good analytical and reasoning skills
OFFLINE TEAM
- Handle escalation calls from L1 team and addressing the issues of the customers in a time
- Proper follow up for new module training and enhanced technical troubleshooting on the customer's system.
- Need to travel to client location for 30% of the time to help gather new points and solve
- Need to have a solid understanding of ERP systems and good knowledge of accounting
- Should be able to handle unassigned escalations and resolve them within the given time
- Would need to meet newly on boarded clients and welcome them on board and handle their new training requirements once the clients have gone live on the system.
Requirements:
- Need to have at least - 5 years of experience in an ERP based environment with more
- Experience in ERP systems, knowledge of taxes, TCS ,TDS, GSTR reports, accounting terms is essential
- Should have excellent communication and written skills in English and Hindi along with any of the following regional languages as well - Tamil / Telugu / Kannada / Malayalam / Marathi
- Need to be able to be available on calls for longer bouts in a day
- Should have a go-setter attitude and should have a bold presentation personality
- Good analytical and reasoning skills
- Must posses a two wheeler and have a valid driving license (for travel within the city)
Job Types:
Full-time, Permanent
Salary:
Up to ₹400,000.00 per year
Benefits:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Education:
- Diploma (preferred)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- English (preferred)
- Hindi (preferred)
- Telugu (preferred)
- Kannada (preferred)
Ability to Commute:
- J. P. Nagar, Bengaluru, Karnataka (required)
Willingness to travel:
- 50% (preferred)
Work Location:
In person
Speak with the employer
Expected Start Date: 04/03/2024
More jobs from Accrete Globus Technology
-
Customer Service Associate
JP Nagar, Bengaluru, Karnataka, India - 1 week ago
-
Field Sales and Marketing Representative
JP Nagar, Bengaluru, Karnataka, India - 2 weeks ago
-
Customer Service Assistant
JP Nagar, Bengaluru, Karnataka, India - 3 weeks ago
-
Office Boy
J P Nagar th Phase, India - 2 weeks ago
-
Customer Service Representative
JP Nagar, Bengaluru, Karnataka, India - 3 weeks ago
-
Customer Support Representative
JP Nagar, Bengaluru, Karnataka, India - 1 week ago