Front Office Supervisor - Kochi, India - Fragrant Nature Hotel Fort Kochi, Kerala
Description
1. Ensure Outstanding customer care at all times.- Maintains a friendly, cheerful, and courteous demeanour at all times.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
- Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Adhere to company credit limit/floor limit policies.
- Allocate rooms to expected arrivals after checking the guest's preferences and special requests.
- Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc.
- Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging for in-house guests.
- Cross Check all billing instructions are correctly updated
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Performs other duties as assigned, requested, or deemed necessary by management.
- Ensure the Front office log book and the hotel log book are always updated and actioned upon.
- Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD.
- Participate in hotel committees and task force assignments.
- Assist all departments in servicing the guests during high volume periods.
- Takes responsibility in the absence of the Duty Manager / Front office manager
- As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
Job Types:
Full-time, Permanent
Salary:
₹21, ₹25,000.00 per month
Benefits:
- Commuter assistance
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
Experience:
- total work: 1 year (preferred)
Work Location:
In person
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