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    Customer Support Associate-ICC - noida, India - Iron Systems

    Iron Systems
    Iron Systems noida, India

    6 days ago

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    Description

    Company Overview:

    Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.
    Experience Range : 0-1 Years

    Work Hours Flexible. The position requires you to work in Morning/Evening/Night Shift

    Job Responsibilities:

  • Manage company's customer services to support various customer services programs which includes 24x7 Global customer care center, field engineer, field spare parts (FRU) management in 70+ countries
  • Monitor the support cases regularly to ensure the cases are closed as per the set Service Level Agreement (SLA)
  • Coordinate with resources/third party vendor to meet the SLAs.
  • Handle complete Day to Day Operations of the Command Centre.
  • Ability to complete the assignment on schedule.
  • Ensure all orders are completed and systems updated accordingly.
  • Ensure all outbound paperwork is accurate and recorded correctly.
  • Maintain metrics, customer service logs.
  • Other duties and special projects as assigned.

    • Required Skill Sets

  • Strong Verbal and Written Communication
  • Analytical and Problem Solving mindset
  • Candidate Should be willing to work in a fast – paced 24x7 Environment. Shifts can be Day/Night depending on the Business requirements.
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