Sales Generalist - Hyderabad, India - IKEA

IKEA

Verified Company

Hyderabad, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Who you are

As a person you are passionate about people, business, IKEA's purpose and continuously driving better performance.

You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.

For this role we believe you have strong communication skills, verbal and written. Fluent in English and local language

Very good knowledge of the IKEA product and service range
Basic knowledge of home furnishing design
Strong knowledge of general remote customer behaviour across channels as well as of remote customer engagement
General knowledge of how personal performance is measured and how it contributes to the business goals
Extensive knowledge of IKEA tone of voice and the prerequisites of communication across channels
Strong knowledge about relevant Ingka processes, systems and tools
High level of data/computer proficiency
Motivated by sharing and living the IKEA culture and values
Passion for meeting customers and understanding their life at home
Energised by providing great customer service and reaching individual as well as team goal
Enjoy working with technology that enable distance engagement in a remote fastpaced and futureoriented environment
Enjoy working in a team with common goals in a sharing and open culture

Responsibilities:

Deliver excellent experiences to remote customers and maximise the customer satisfaction by providing best possible solutions always with empathy, understanding of customer needs and strong will to create a better life at home for the customer.

Provide qualitative customer support in all remote channels, including live video calls, to secure a great customer experience, thus building trust in the IKEA brand
Offer home furnishing solutions, by demonstrating a commercial approach and true salesmanship in every customer contact, in order to maximise sales
Make use of remote active selling techniques in the customer contact to contribute to growth and sustained longterm profitibility
Steer sales and the customer meeting to balance customer needs and business goals
Contribute with input to set, and responsible for reaching, personal goals that align with and contribute to the unit, function and team goals
Actively seek information about the IKEA product range and services to stay up to date with commercial priorities and activities, and to maintain ability to steer sales
Provide feedback on data improvement needs, thus contributing to all coworkers having the knowledge required to meet customer needs
Put IKEA social and environmental commitments into practice thus contributing to sustainability
Capture relevant customer insights to enable other parts of Ingka to improve the customer experience

Together as a team

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment.

We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers:

we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions.

We're a bunch of people who are truly passionate about people