Payments - India Escrow Associate - Mumbai, India - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Summary:

Responsibilities:

New Business Activities:

Understand the business purpose and deal structure for new business referrals
Review and negotiate Escrow governing documentation with internal counsel as needed
Interact with client's external counsel to negotiate Escrow contracts in a proactive and professional manner, ensuring that the risk and liability profile of JPMorgan is protected while also ensuring that the needs of the client with respect to responsiveness and timely closing are met
Work with team members to ensure accounts are open in good time, and deal information is set up on all operating systems / contractual obligations noted
Optimize account profitability by maximizing JPMorgan fee and investment revenue opportunities
Generate new business through sales of Escrow product to both new and existing clients and referral sources
Generate retentive business through excellent delivery of service
Understand and perform all duties to be performed by JPMorgan under each Escrow Agreement

Ongoing Administration:

Ensure that administration and risk aspects of Escrow account portfolio are handled flawlessly
Coordinate with team members to ensure that fee invoices are created promptly and receivables collected efficiently
Coordinate with team members to ensure that appropriate action is taken in response to all ticklers by designated due dates
Ensure that overdrafts, writeoffs, operating losses and business risk is avoided
Ensure all account activities are in compliance with relevant governing documents and JPMorgan policies and procedures, including account documentation, payment processing, callbacks, investments, account setup, account termination and claims process.
Provide strong customer service by responding to client requests in a timely manner, offering solutions to client needs, and developing meaningful client relationships
Ask for client feedback and suggestions for improvement
Understand alternative JPMorgan products utilized by the customer and crosssell to other line of business as appropriate

Sales Associate Accountabilities and Responsibilities:

Manage and oversee endtoend new transaction onboarding, working closely with the firm's client KYC and onboarding team as well as the wider APC Escrow Middle Office team.
Ability to work efficiently and smartly to meet tight deadlines and multitask.
Ensuring that the needs of the client with respect to responsiveness and timely closing are met.
Has good business judgement and common sense.
Take ownership and is accountable and responsive.
Manage the client facing tasks in India from delivering presentations, product specific training and ongoing sales calls to acting as the local escalation point.
Develop strong working relationship with internal bankers. Conduct ongoing product training to internal teams.
Liaise with clients and colleagues globally to develop and sell crossborder solutions, targeting both incoming and outgoing flows from Asia.
Identify capability gaps and specific local requirements to the product development team.

Team Role:

Assist teammates in daily operations and provide backup support during absences.
Develop strong working relationships with Escrow Product Management, Sales and Operations.
Escalate client issues to Team Leader, Product Management, Risks, Tax and Legal, as appropriate.
Partner with Sales Executives in seeking new business opportunities.
Consistently keep Team Leader apprised of client related activities.
Lead and / or participate in special projects as necessary.

Required qualifications, capabilities, and skills:

Bachelor's Degree / MBA in Finance, Chartered Accountant, Company Secretary or L.L.B.
Legal Training or experience in legal contract negotiation (preferably Escrow or Trust Contracts)
35 years' work experience in financial services, preferably in Escrow
Demonstrated leadership skills via team or project management
Demonstrated sales and strong customer service orientation including relationship management
Highly motivated team Player, and dedication to customer satisfaction
Strong verbal and written communication skills
Experience in independent decision making
Compliance and regulatory experience helpful
Excellent organizational skills
Excellent PC Skills including Word, Excel

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are