Customer Relationship Executive - Pahar Ganj, Delhi, Delhi, India - K.L. Home Appliances

K.L. Home Appliances
K.L. Home Appliances
Verified Company
Pahar Ganj, Delhi, Delhi, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Responsibilities:

-
Customer Data Management:Maintain and update customer databases, ensuring accuracy and completeness.
Segment with technical teams for effective issue resolution.
-
Customer feedback:Gather and analyze customer feedback and complaints.
Collaborate with product development and quality control teams to address issues.
-
Loyalty Programs:Develop and manage customer loyalty programs and incentives.
Monitor Customer participation an provide performance reports.
-
Sales Support:Collaborate with the sales team to identify cross-selling and upselling opportunities.
Assist in generating sales leads and tracking lead conversions.
-
Data Analysis:Analyze customer behavior and purchasing patterns to identify trends and opportunities.
Provide insights for product development and marketing strategies.
-
Communication:Create and manage customer communication materials, such as newsletters ,product updates and promotional content.


Qualification:


  • Bachelor's degree
  • Proven experience in CRM, preferably in our industry
  • Proficiency in CRM software and data analytics tools.
  • Strong communication and interpersonal skills
  • Detailoriented and customerfocused.
  • Ability to work collaboratively and adapt to changing customer needs.

Specific Requirement- Only Female


Salary:
₹15, ₹25,000.00 per month


Schedule:

  • Day shift

Supplemental pay types:

  • Yearly bonus

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Work Location:
In person


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