Customer Care Executive - HITEC City, Hyderabad, Telangana, India - RACEnergy

RACEnergy
RACEnergy
Verified Company
HITEC City, Hyderabad, Telangana, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Overview
RACE is building and deploying India's most advanced battery-swapping infrastructure for use in 3-wheelers and 2-wheelers. We are a deep-tech start-up building and pushing the boundaries of battery-swapping technology.

RACE was founded in Hyderabad in 2018 by two BITSian alumni with the intention of accelerating the electric vehicle adoption in India.


Roles & Responsibilities

  • Manage large amounts of incoming phone calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Take care of Battery Availability issues, Battery communications status, Runner Boys Coordination, Rakshak Requests

Qualification & Skills:


  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multitask, prioritize, and manage time effectively
  • High school diploma or equivalent preferred.
  • Minimum 1 year of work experience in relevant role.

Pay:
₹16, ₹18,000.00 per month


Schedule:

  • Rotational shift

Application Question(s):

  • How many years of experience you have in Customer Care Department?
  • What is your current CTC?
  • What is your expected CTC?
  • What is your notice period?

Experience:

- total work: 1 year (required)


Work Location:
In person


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