Collection Executive - Mumbai, India - Gratitude India Manpower Consultants Pvt. Ltd.

Gratitude India Manpower Consultants Pvt. Ltd.
Gratitude India Manpower Consultants Pvt. Ltd.
Verified Company
Mumbai, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

We are looking for enthusiastic individuals to join our team as complete Voice (Collection Process) executives for our Night Shift.

nightshift

Salary
- upto 30k


Location :
Malad


Responsibilities:

  • Respond to customer inquiries and provide assistance via call in a timely and accurate manner
  • Identify and escalate priority issues to the relevant team for resolution
  • Maintain accurate and detailed records of customer interactions and transactions
  • Identify and suggest process improvements to enhance customer satisfaction
  • Stay uptodate with product knowledge and process changes
  • Ensure adherence to company policies and guidelines

Requirements:


  • Excellent written and talking communication skills in English
  • Strong attention to detail and accuracy
  • Ability to multitask and handle multiple chats simultaneously
  • Willingness to work in Night Shift

Qualifications:

  • Minimum educational qualification of a high school diploma or equivalent
  • Basic computer knowledge and typing skills
  • Ability to adapt and learn quickly
  • Should have atleast 24 months of International BPO experience for SSC pass
  • HSC pass with atleast 18 months of BPO experience
  • Graduates should have atleast 12 months if experience

Salary:
₹25, ₹30,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Night shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Collection process: 1 year (preferred)
  • International voice process: 1 year (preferred)
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