Computer Operator Customer Service - Hyderabad, India - Advanced D Connects Online
Description
This is backend back office roleGraduate with Excellent English Communications can apply
Position for backend work
Immediate Hiring
Rotational shifts
Customer Service Related To Medical Equipment
Domestic/ International Calling experience will be considered
Excellent incentives
5 / 6 days working - Depending on organization
- Handling customer queries on Web Chat, Emails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
Key Performance Indicators:
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team
Qualifications:
- A Bachelors degree from any stream if a Fresher
- Minimum HSC with a minimum of 1 year of relevant experience
- Passionate about customer care
- Good typing skill
- Fluent in written and spoken English
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
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