- Develop and lead the content strategy for Freshworks products, maintaining a consistent and user-friendly voice.
- Collaborate closely with cross-functional teams, including designers, product managers, and researchers, to integrate content seamlessly into the user experience.
- Craft effective microcopy for various UI elements, providing guidance and feedback to users at critical touchpoints.
- Conduct user research to understand user needs and behaviors, using insights to inform content decisions.
- Establish and maintain content style guides and standards to ensure a unified voice across all interactions.
- Work with designers to integrate content into prototypes and participate in usability testing to refine messaging based on user feedback.
- Iterate on content based on user feedback, analytics, and evolving product requirements.
- Puts user experience first
- Thinks in terms of use cases
- Can turn complex features into a simple experience using words that speak the user's language
- Prioritizes simplicity, clarity and brevity in language over creativity
- Is keen on user research and not fatigued by copy iterations
- Has the temperament to work within constraints in design and engineering
- Can multitask between features without missing out on context and agility
- Can write for web and mobile interfaces
- Writes English copy that lends itself well to translation
- Ensures a consistent brand voice across the product with the help of our Style Guide
- Can document content decisions and create/keep track of content documents for the team's reference
- Can mentor entry-level UX writers
- Can conduct awareness sessions about UX writing within and outside the team
- Can periodically review the Style Guide and make it better with relevant updates
- Can periodically audit the product and make suggestions to improve copy
- Bachelor's/Master's degree in English, Journalism, or Mass Communication
- At least 4 years of experience in UX writing
- Strong English writing skills
- Strong communication skills
- Obsessive attention to detail
- You're familiar with design tools like Figma
- You're familiar with Google Docs and Google Sheets
- You know how marketing software and marketers work
- You've worked in a B2B SaaS company before
- Work with product managers and product designers to write copy for new features
- Coordinate with software engineers and QA to deliver copy within agreed timelines
- Review delivered copy in test accounts before a feature goes live
- Help entry-level UX writers improve by reviewing their work and offering feedback
- Proven experience as a UX writer or similar role, with a strong portfolio showcasing impactful and user-focused content.
- Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team.
- Understanding of design principles and the ability to collaborate with designers to create a cohesive user experience.
- Experience with user research and usability testing to inform content decisions.
- Familiarity with accessibility standards and guidelines.
- Previous leadership or mentorship experience is a plus.
-
Lead UX Writer
2 weeks ago
Freshworks Chennai, India Full timeCompany Description · About Freshworks · Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Mo ...
-
Lead Technical Writer
2 weeks ago
Freshworks Chennai, India Full timeCompany Description · About Freshworks · Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. He ...
-
Lead Technical Writer
2 weeks ago
Freshworks Chennai, India Full timeJob Description · Job Description · We are looking for seasoned technical writers with a passion for crafting clear and concise content to join our ranks. · Responsibilities include: · Product Documentation: Develop and maintain comprehensive product documentation, including user ...
-
Lead Technical Writer
3 weeks ago
Freshworks Chennai, India Full timeCompany Description · Company Description · We're a passionate team of people at Freshworks who build Freshservice - the intelligent service management solution for the modern enterprise. We help IT, HR, Facilities, Marketing, and many other teams manage and fulfill requests fro ...
-
Content Marketer
3 weeks ago
Kissflow Chennai, India**Responsibilities**: · You will be responsible for the creation and distribution of core assets to help build awareness and interest in Kissflow Procurement Cloud. You will work closely with customer-facing teams and management executives to ensure that we are telling a consiste ...
-
Catalog Writer/content Writer
3 weeks ago
iTrend Solution Chennai, India**Job description** · **We are hiring Catalog Writer/Content Writer (E-commerce)** · **Greetings From iTrend Solution ** · **Experience: 3 + years of experience Catalog Writer/Content Writer (E-commerce)** · **Location : Karapakkam, OMR Chennai.** · **Direct Walk -In : 16 June 20 ...
-
Content Writer
1 week ago
Centaur Digital Pvt Ltd Chennai, IndiaJob description · Content Writer responsibilities and duties · - Create content marketing campaigns to drive leads and subscribers Use SEO best practices to generate traffic to our site · - Actively manage and promote our blog, and pitch articles to relevant third-party platforms ...
-
Freelance Content Writer
2 weeks ago
Inspire Networks Technology Solution Pvt Ltd Chennai, Tamil Nadu, India**Company Description** · PhD Writing Assistance is a leading provider of academic content writing services in the online Assignment market. Our assignment experts are available 24/7 to help students with assignments, essays, theses, and other academic content. For more informati ...
-
Editor
1 week ago
Notion Press Chennai, India**ABOUT US**: · Notion Press is a global platform for anyone who believes in the power of words and the impact it can have on the world we live in. Our vision is to help every aspiring writer give their idea an identity, a tangible form, and a medium to spread it. In our quest to ...
-
Content Writer
3 weeks ago
Xerago Chennai, Tamil Nadu, IndiaWe are looking for a Technical Writer to conceptualize and create whitepapers, thought leadership pieces, point of view articles, resources, and guides. Strong understanding of MarTech domain and prior experience writing the above forms of content is essential. Ability to connect ...
-
Content Writer
2 weeks ago
Contus Chennai, IndiaWe are looking for a talented content writer with strong social media skills. Excellent communication skills are mandatory. You need to be up-to-date with the latest social media platforms and trends. We are looking for a team player and an initiator who effectively collaborates ...
-
Content Writer
1 week ago
Fasta Pizza Chennai, Tamil Nadu, IndiaGreetings from Fasta Pizza Pvt Ltd · **Position**: Content Writer · **Location**: Chennai · **Company Overview**: · Fasta Pizza is a leading fast-food chain dedicated to serving quality pizzas with a dash of innovation. We believe in crafting not just pizzas, but experiences that ...
-
SEO Content Writer
3 weeks ago
Federation of Indo Israel Chamber of Commerce Chennai, India**Job Title **Copy Writer / Content Developer / SEO Blog Writer · **Client Name **Lendai · **Work Mode **Work From Office · **Location/Base **Chennai · **Position Description, Scope of the role**: · **Main Responsibility and Activities**: · - Implementing various elements of a co ...
-
Creative Content Writer
3 weeks ago
CCPL Chennai, IndiaLooking for a seeking a talented and imaginative Creative Content Writer with creative storytelling, innovative thoughts and strategic thinking to join the dynamic team who has 4+ years of relevant experience and will be responsible for crafting engaging, compelling, and innovati ...
-
Pharmacy Retailers
3 weeks ago
Tata Consultancy Services Chennai, IndiaTCS is hiring for below mentioned roles: · **Skill/Role** · **Skill** · Primary: Copy writer with knowledge on regional influence Secondary Skill: Creative writing for advertising · Copy Writer · SOC Voice Analyst / Helpdesk / Voice specialist · Primary Skills: Lead, Team engagem ...
-
Content Writer
3 weeks ago
MultiOp Placements Chennai, IndiaContent Writer Years Experience) · We are seeking a talented and experienced Content Writer to join the marketing team of a leading information technology company at Chennai. · As a Content Writer, you will play a crucial role in crafting engaging and informative content that sho ...
-
Web Content Writer
2 weeks ago
Sociall Chennai, India**VIDEO TESTIMONIAL**: · **WEB CONTENT WRITER JOBS**: · The web has changed the way we work and communicate. · is a leading social media and digital marketing company based in Chennai, with clients all across the world. · The web has changed the way we work and communicate. · is ...
-
Content Writer
1 week ago
3 Dots Consultants Chennai, IndiaContent Writer · Create content marketing campaigns to drive leads, generate traffic to our website · SEO - basic SEO knowledge to promote blogs and content on the third-party website · Edit and proofread content produced by the agency · Collaborate with the in-house team to crea ...
-
Audiobook Editor
3 weeks ago
Notion Press Chennai, Tamil Nadu, India**About us**: · Notion Press is India's largest book publishing platform with over 60,000 books published and sold in 150+ countries. We are a 10-year-old platform and currently publish a new book every 30 minutes. Notion Press is a global platform for anyone who believes in the ...
-
Email Marketing Executive
2 weeks ago
Notion Press Chennai, India**About us**: · Notion Press is India's largest book publishing platform with over 60,000 books published and sold in 150+ countries. We are a 10-year-old platform and currently publish a new book every 30 minutes. Notion Press is a global platform for anyone who believes in the ...
Lead UX Writer - Chennai, India - Freshworks
Description
Job DescriptionAbout the role
We are seeking a talented and experienced Lead UX Writer to join our design team. As the Lead UX Writer at Freshworks, you will play a pivotal role in shaping the user experience through compelling and user-centered content. Your expertise in crafting clear, concise, and impactful messaging will contribute to the success of our products, ensuring seamless interactions for our users.
Key Responsibilities:
What does a UX writer do?
UX writers write copy that users see within Freshmarketer. "Copy" includes loading screen messages, error messages, onboarding copy, tooltips, placeholders, field labels, popups—essentially every word that goes into Freshmarketer.
The best UX copy is the kind that goes unnoticed. When you sign up for Gmail, notice how the words take you through without making you think too much? That's our job—to help users navigate through Freshmarketer as quickly and seamlessly as possible using copy. If they have to read something twice, we're writing it wrong.
We're looking for someone who
What you must have:
You have an added advantage if:
What a day's work looks like:
Qualifications:
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.