Customer Support Executive - Mumbai, India - Supportstraw

Supportstraw
Supportstraw
Verified Company
Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

As a Customer Support Agent, you will be responsible for understanding, handling, and coordinating the entire customer support journey for our clients, and delivering an exceptional support experience.


You must have impeccable reading, writing, and communication (English) skills & hands-on Excel skills

It will be important to have an understanding of WhatsApp Business and WhatsApp Business API.

Responsibilities

  • Identifying customer needs and helping customers use specific features
  • Analyzing and reporting product discrepancies
  • Monitor customer complaints on social media and reach out to provide assistance
  • Follow up with customers to ensure their issues (including basic technical) are resolved
  • Interpersonal skills to interact positively with the team
  • Should have proficiency with computers, especially with CRM software, and handson Excel skills

Qualifications

  • At least 1 year of support experience (preferred)
  • Excellent communication & written skills
  • Good knowledge & experience with CRMs & Microsoft Excel
  • Fluent in English & Hindi (Other languages known would be an added bonus)

Job Types:
Full-time, Regular / Permanent


Salary:
₹14, ₹18,500.00 per month


Benefits:


  • Paid sick time

Shift:

  • Rotational shift

Application Question(s):

  • Are you comfortable with a hybrid working structure?
  • Do you have your own work station and laptop?
  • Explain in your own words what is WhatsApp Business API and how is it different from WhatsApp Business?

Education:


  • Bachelor's (preferred)

Experience:


  • Customer support: 1 year (preferred)

Language:


  • English (preferred)
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