- Previous 8-12 years of experience delivering and managing large scale technical contact center implementations.
- Knowledge in the following areas is critical: CTI, Agent Desktops, Chatbot, Voicebot, Voice recording, PBX/ACD
- Knowledge of contact center applications such as QM, Speech analytics, Automation, VoC, Cloud & WFM is a definite plus.
- Working knowledge of Jira/ServiceNow- develop metrics dashboards and filters, maintain user stories and issues, plan sprints, etc.
- Working knowledge /Implementation Experience of RPA tools (UiPath, AA 360 etc., NICE inContact)
- Working knowledge /Implementation Experience of Amazon Web Services (AWS) / Azure
- Must have good commercial judgment and be capable of working in an aggressive delivery environment.
- Proven operational excellence and client services experience in Back office/contact center industry specifically in Digital and CX Transformation
- Cross domain experience includes Payments, Banking Financial Services.
- Experience in handling different kinds of Contact Center process solutions like inbound, outbound, sales & marketing campaigns, handling employee queries, customer support desk
- In-depth knowledge of contact center and BPO processes.
- Must demonstrate a high level of technical expertise and experience.
- Strong analytical skills, being able to perform ROI / CBA analysis.
- Superior people skills
- Exceptional presentation and demo capabilities
- Strong verbal/written communication skills
- Self-motivated, highly organized, and team-oriented
-
Senior Specialist
3 weeks ago
Sun Life gurugram, IndiaVous êtes unique, comme le sont votre parcours, votre expérience et votre façon de voir les choses. Ici, on vous encourage et on vous motive à donner le meilleur de vous-même, et on vous donne les moyens de le faire. Vous travaillerez avec des collègues dynamiques – experts dans ...
-
Senior Specialist
3 weeks ago
LTIMindtree gurugram, IndiaSenior Specialist - Software Engineering · Job Req Id: Primary Skill - JavaSecondary Skill - ReactJS, SQL · Strong in Java · should have good React JS knowledge · Hands on with PostgreSQL · Couchbase knowledge is a plus · Cloud application management (CICD pipeline setup a ...
-
Senior Specialist
3 weeks ago
LTIMindtree gurugram, IndiaSenior Specialist - Architecture · Job Req Id: Job Description for Core Java Developers · Total Experience:5-12Years · Skill - Java Core · Location: BLR, GGN preferred · Alternatively – HYD, Pune · Recruiter SPOC: Flossey Saldhana · Responsibilities · Build softwa ...
-
Senior Specialist
6 days ago
TalenSys Gurugram, IndiaLife Insurance Client - AI Senior Specialist · Job Summary: · As part of 'AI Works' team, responsible for developing and deploying AI/ML based solutions across max life core business processes and systems. · Key Responsibilities: · - Understand business processes, collect and in ...
-
Senior Specialist
3 weeks ago
Marsh McLennan Companies Gurugram, India Full timeDescription: · The Sales Enablement function supports Mercer across multiple geographies & businesses. Sales Enablement team enables Consultants globally with strategic and bespoke solutions for pre/post sales cycle & marketing processes, increasing Mercer's chances of winning n ...
-
Senior Specialist
2 weeks ago
R1 RCM Gurugram, India Full timeR1 RCM India is proud to be recognized amongst Top 50 of India's Best Companies To Work ForTM 2023 and Best in Healthcare sector by Great Place to Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal ...
-
Senior Specialist
2 weeks ago
Carrier Gurugram, India Full timeAbout the role · People Manager, Sourcing support CoE will lead a group of 4-6 supply chain leads. You will work with supply chain category management leadership in defining the strategic priorities and support needed from Sourcing CoE to deliver on supply chain priorities like m ...
-
Senior Specialist
2 weeks ago
Influencer Gurgaon, India· is India's largest influencer marketing platform that connects brands with digital influencers. It's an · initiative of India's fastest-growing digital agency, Social Beat · with 200+ digital experts across India. With our web & app platform, we help brands create quality cont ...
-
Senior Specialist
1 week ago
Invest India Gurgaon, IndiaAbout the Department · Invest India is the National Investment Promotion and Facilitation Agency under the Department for Promotion of Industry and Internal Trade (DPIIT), Ministry of Commerce and Industry, Government of India. It hosts teams working with various government initi ...
-
Senior Specialist
3 weeks ago
Sun Life gurugram, India Full timeJob Description · : Architect end to end solutions aligning with business objectives and technical requirements · Develop architecture diagram documentation and specifications. · Collaborate with stakeholders to gather and analyze business requirement into comprehensive a ...
-
Senior Specialist
3 weeks ago
JLL Gurugram, India Full timeAbout JLL · We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate. · If you're looking to step up your career, JLL is t ...
-
Senior Application Specialist
3 weeks ago
International Flavors & Fragrances gurugram, IndiaReq ID: · Job Description · Are you inspired to contribute your expertise to a global leading Ingredients organization? We are a global leader in taste, scent and nutrition, offering our customers a broader range of solutions for the food & beverage industry. · Come join the ...
-
Senior Finance Specialist
2 weeks ago
JLL Gurugram, India Full timeSenior Finance Specialist - PS Excellence · · Strong experience in PeopleSoft 9.2 FSCM - Project Costing, Billing, Account Receivables and Revenue Accounting · Experience resolving functional and technical issues using development best practices · Ability to troubleshoot appli ...
-
Senior Actuarial Specialist
3 weeks ago
AXA Group gurugram, IndiaSenior Actuarial Specialist Gurgaon, Haryana, IndiaWe invent the new to help the world move forward. Combining powerful analytics and deeper insights with bigger ideas and innovative solutions, we free up our clients' potential, thereby fulfilling our own. Take it seriously. Mak ...
-
Senior Finance Specialist
3 weeks ago
Pinkerton gurugram, IndiaJob Summary: · The Senior Finance Specialist prepares reports and financial statement and provides financial management advice on PO revisions and periodical forecasts. · Essential Functions: · Represent Pinkerton's core values of integrity, vigilance, and excellence. · The ...
-
Senior Marketing Specialist
5 days ago
Elsevier Gurugram, IndiaSenior Marketing Specialist · Do you love collaborating with cross functional teams to solve complex problems and deliver innovative Marketing solutions? · Would you like to develop & execute innovative marketing programs? · About our Team · Elsevier Health applies innovation, fa ...
-
Senior Specialist
2 weeks ago
Alp Consulting Limited gurugram, IndiaJob description .Net Full stack Engineer C# and .NET Framework Strong knowledge of .NET web framework Proficient in C# and/or VB.NET, with a good knowledge of their ecosystems Design user interfaces of .NET applications. Familiarity with the Mono framework Strong understanding ...
-
Senior Sourcing Specialist
2 weeks ago
MongoDB Gurugram, IndiaShift Timings: 2:00 PM-10:00 PM (Cabs provided subject to transport boundaries) · We are looking to speak to candidates who are based in Gurugram for our hybrid working model. · What you'll do.. · Reporting into Lead - Talent Sourcing, as an individual contributor, you would be r ...
-
Senior Specialist
1 week ago
Alp Consulting Limited gurugram, IndiaJob description Primary Skill KOTLIN · Kotlin + BQ + GCP · Requirement · Exp. 5-8 yrs. · Kotlin (web developer) · Exposure to cloud (GCP preferable) · Good to have BigQuery API knowledge · Skills Java Lowcode Platform · Job Title: · Hi Applicants · Hiring for a Job i ...
-
Senior Specialist
2 days ago
Sun Life gurugram, IndiaJob Description · : Responsibilities · Ability to influence own team and stakeholders Impacted by the project, with understanding of the projects they are part of. · Can effectively translates business needs into detailed requirements. · Serve as a liaison between Business ...
Implementation-Conversion Analyst Senior Specialist - Gurugram, India - FIS Global
Description
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor of TechnologyTravel Percentage :
0%Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass