Business Coordinator - Pune, India - Logitax
Description
About Logitax:
Must Have:
Experience: 0 to 2+Years
Answer phone calls in a more professional manner and provide information about
products and services as required by the callers
- They are responsible for obtaining details of customer complaints
- Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
- Render administrative support to other customer care team members when the need arises, or as instructed
- Follow up customers and their complaints; ensuring that customer's requests are attended to accordingly
- Manage a team of customer service representatives in dealing with complaints and enquiries. This will depend on the size of the company
- Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
- Identify tasks critical to keeping customer satisfaction levels in check
- Manage large amounts of incoming phone calls
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- IT Company experience, handling clients.
- BE, BCA, Btech, Mcom, Bcom.
Job Types:
Full-time, Regular / Permanent, Fresher, Internship
Salary:
₹10, ₹15,000.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Yearly bonus
COVID-19 considerations:
YES
Expected Start Date: 27/03/2023
- Health insurance
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