Customer Service Intern - Remote, India - eTutorworld

eTutorworld

Verified Company

Remote, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Sales and Customer Service Intern

An exciting opportunity to join a fast-growing online education company. Etutorworld provides personal 1-on-1 live online tutoring in Math, Science and English to K-12 school students worldwide. Etutorworld is a Bangalore based company with a 60+ member team and a vibrant open work culture.

This is a night shift position since most of the students are in the USA.

Work timings will be for any continuous 7 hours between 7.30pm to 7.30am, six nights (42 hours) a week (could change as per business needs).

Job responsibilities are as follows,

Outbound follow up calls for inquiries received
Proactively initiate chat with website visitors
Take short demo sessions for new students and parents
Assist and advise students and parents in buying eTutorWorld learning packages
Assist students in session joining, scheduling, rescheduling or cancellation
Compliance with service level standards, and maintaining accurate call records
Update LMS and CRM system information as per student and tutor discussions
Must be a graduate (or pursuing graduation) in any discipline
Excellent written and spoken English
Quick learner and good teamwork skills
Ability to understand and engage with customers, respond quickly and appropriately.