Restaurant Captain - Nagpur, India - Ovens & Barrels Clubs Pvt Ltd

Ovens & Barrels Clubs Pvt Ltd

Verified Company

Nagpur, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Title:
Restaurant Captain

Responsibilities:

Guest Service:

Ensure a high standard of customer service by leading and motivating the frontofhouse staff.
Greet and seat guests, addressing any special requests or preferences.
Monitor the dining experience to ensure guest satisfaction.

Team Management:

Supervise, train, and mentor waitstaff, assigning duties and responsibilities.
Conduct preshift briefings to communicate daily specials, promotions, and service expectations.
Coordinate with the kitchen staff to ensure smooth communication and efficient service.

Order Management:

Take and relay orders accurately to the kitchen, ensuring special dietary requirements are communicated.
Oversee the delivery of food and beverages to tables, ensuring proper presentation and timing.
Handle guest complaints and concerns professionally and promptly.

Table Turnover:

Manage table reservations and optimize table turnover without compromising guest satisfaction.
Monitor and control the flow of guests in the dining area to prevent overcrowding or delays.

Upselling and Promotion:

Promote and upsell menu items, daily specials, and promotions.
Have a thorough knowledge of the menu and be able to make recommendations based on guest preferences.

Quality Control:

Ensure the cleanliness and organization of the dining area, overseeing the setup and breakdown of tables.
Monitor the quality and presentation of food and beverages, addressing any issues promptly.

Billing and Payments:

Handle billing transactions accurately and efficiently, ensuring correct settlement of bills.
Resolve any payment discrepancies and coordinate with the cashier or financial department.

Compliance and Training:

Ensure compliance with health and safety regulations and hygiene standards.
Conduct ongoing training for staff on service standards, menu knowledge, and customer service.

Qualifications:

Experience:

Previous experience in a supervisory or captain role within the restaurant industry.

Communication Skills:

Excellent communication and interpersonal skills.

Customer Focus:

A strong focus on customer satisfaction and service excellence.

Leadership:

Ability to lead and motivate a team in a fastpaced environment.

Problem-Solving:

Effective problemsolving skills and the ability to handle customer complaints.

Knowledge:

Thorough knowledge of food and beverage operations, menu items, and wine service.

Flexibility:

Ability to work flexible hours, including evenings, weekends, and holidays.

The Restaurant Captain plays a crucial role in ensuring a positive and seamless dining experience for guests while maintaining high standards of service and professionalism within the restaurant.

Job Types:
Full-time, Permanent

Salary:
From ₹15,000.00 per month

Benefits: